All posts by A.Natalías



There is already a winner of the Champions League: the Liverpool team. But we can also say that in Iberia we have also won by breaking all the records. Just on Sunday June 2nd, Iberia Airport Services (IBAS) serviced 58 special flights and 11,000 fans returning to their homes in the United Kingdom. And over the weekend, almost 200 additional flights from 13 airlines, including Iberia and Iberia Express were serviced too.

A great operation and a great teamwork with an amazing result.

In Madrid airport the event was coordinated and prepared in advance among IBAS, AENA and customer airlines. Over the Champions weekend, this airport has dealt with more than 20,000 passengers of both teams that, for security reasons, were separated into different terminals and airplanes were parked in remote positions.

To realize  ​​the complexity of the operation, our ramp buses have traveled the equivalent distance between MAD and LHR (round trip ) or the equivalent of making 2,000 laps to the Wanda Metropolitan Stadium.

Most of the operations have been concentrated in the early hours of June 2nd, between 02:00 and 07:00 AM. Around 3:00 in the morning, 250 IBAS staff members were dedicated exclusively to this operation. An operation that finished once both teams supporters took off on their way home, with  no incidents and with   OTP of almost 90%

THANKS to all those who have made it possible.



From May 26th to May 29th   the 32nd  International  Ground Handling Conference organized by IATA was held in Madrid .It is an international event that brings together airlines, handling agents and service providers in a relaxed atmosphere of forums, round tables and informal meetings where the present and the future of the Handling sector is discussed. Iberia participated as hostess and assumed a prominent role, with the presence of Luis Gallego in the welcome speech where he commented: “In Iberia we invest for ramp of the future with our Go Up project: 130 initiatives aimed at digitizing processes, developing our activity to tailor our customers, empowering the large traffic distribution centers (hubs) where we are and, at the same time, implementing a new company culture that increases the commitment of our staff, where employees have a key role in the future of the business, in safety, in the of equipment care and in innovation “.

Nick Careen, Senior Vice President of IATA, Airport, Passengers, Cargo and Safety, said: “The Handling sector must continue moving towards global standards consistently applied as the only route to ground operations safe and efficient “.

Different officials from IBAS attended the event among them, the commercial team participated and scheduled meetings with their customers and potential new ones to offer them solutions to their needs. Other colleagues participated in panels and debated on our commitment to minimize environmental impact of out GSE fleet. We also met different suppliers to discuss about the new technologies applicable to the handling sector in our continuous effort to become a reference in innovation and safety.

From Iberia Airport Services we set up information panels in our terminals throughout the weekend to ease the delegates’ passage through the airport at arrival, so they were able to check the quality of our work.



On April 28th, we celebrated the International Day for Safety and Health at Work, in a year in which the International Labor Organization (ILO), who promotes this commemoration, celebrates 100 years.

For this reason, Iberia Airport Services launched a communication campaign under the motto “With security, every day is the first day”. This leitmotiv reminds us that, in terms of our safety, the one of our colleagues and our tools of work, we must be alert and very aware of it.

Before doing any work, observe what risks you face, analyze what you can do to control them and act safely following the procedures. This behavior will lead us to avoid accidents.



On 25 March Iberia Airport Services (IBAS) coordinated a very special operation involving the shipment of four dolphins to their new home in the Rancho Texas Lanzarote Park in the Canary Islands.

To give them the best possible living conditions there is a programme called RAZA in which dolphins in captivity are placed in the environments most suitable to their characteristics.

Under this programme the bottlenose dolphin Rocco, a 7-year-old alpha male in the southern Spanish city of Malaga, was covered with a special grease to prevent dehydration of his skin. He was carried on a soaking wet foam bed and accompanied by two veterinarians during the entire journey.

The aircraft took him first to the Eastern coastal city of Alicante, where another  three dolphins were picked up to be taken to the same destination. A group of IBAS employees was on hand to carry out the transfers under the watchful eye of the veterinarians, who constantly monitored the heartbeats of the precious cargo.

Each carrying vessel weighed 1,800 kilos, and water was sprayed on the dolphins continuously during the trip.

The dolphins landed safely on the island of Lanzarote and are now adapting to their new environment.

Congratulations to the airport teams in Malaga and Alicante for their successful operations. IBAS is proud to be trusted with such delicate tasks!



In 2019, we continue promoting new initiatives within the Equipment Awareness and Conservation Plan (PCC).
In order to do so, on February 27th we gathered in a workshop our more experienced and skillful staff in the use and maintenance of GSE equipment.
As stated by María Ángeles Rubio Alfayate, our Director of Airport Services and Development: “with these workshops we want to continue promoting a ” greener handling”, being more efficient, impulsing our Safety culture and, of course, a closer communication with employees”.
We ended the venue thanking all of them for participating and making our ground handling more efficient every day!



BRS (Baggage Reconciliation System) starts at the Balearic Delegation, specifically at PMI, the first airport in these islands where it has been implanted.

The use of this technology is another initiative included in the project of digitalization and transformation named Go-Up! one of the most important initiatives in terms of operational efficiency and improvement of working conditions among our ramp staff.

The Airport Innovation team is now focused on ALC and IBZ, next objective stations, to put into use this system, at an unstoppable rhythm.

As of today 7 airports are providing automated BRS: MAD, BCN, BIO, TFS, LPA, AGP and PMI.

And we go on!



With no detriment to efficiency, competitiveness, or sustainability, Iberia Airport Services (IBAS) is fully aware of the importance of conducting all its operations in a secure environment for which we have a Safety Plan for making continuous improvements across all company areas with theme of “Using the Five Senses”.

We are forging a Safety culture in our operations, as a working method with which to address every task performed by our employees, and particularly those working on airport ramps. With the aim of raising awareness among employees, we carry out continuous communications campaigns as one of the pillars on which to establish such a safety culture.

How we devise these campaigns:

  • In 2018 we launched monthly campaigns stressing a variety of messages arising from the case studies addressed in our weekly operational safety meetings.

  • We learn by playing, as our employees take part in what we call “wiki safety” contests, in which they answer questionnaires related to safety issues, with prizes for the winners.

 

  • We also stage an annual “Safety Challenge”, in which our employees are given the opportunity to propose ideas or initiatives with the aim of making our operations safer. There are rewards for the best ideas, which are implemented at all the airports we serve.

  •  On 28 April we celebrate “World Safety Day” to promote safety culture Safety together with other Iberia units (maintenance, workplace accident prevention, etc.)
  •  We developed the “Safety Kiosk” to improve employee access to operational information (procedures of client airlines, safety bulletins, tutorials, etc.), within the framework of the ongoing company-wide digital transformation plan in which Iberia Airport Services is fully involved.

  • We identify and promote a policy of recognition, identifying the best practices.
  • Another basic pillar of safety culture is the training of our employees. In this area we are introducing new concepts and methods to make this training more efficient.

  • In the Ground Equipment area, continuous improvements are being made to most of the equipment, making it safer to operate.
  • All this is accompanied by permanent safety sessions in all our airports, in which we convey information in the most direct manner.

Iberia Airport Services adapts to the needs of our customers, with the greatest safety in all our operations, by putting our five senses to work in everything we do.



Iberia Airport Services has received the ARI Award for Excellence in the aeronautical sector awarded by the magazine Avion Revue International.

These awards recognize companies that stand out during the year for their achievements, developments, introduction of significant advances and / or excellent performance in their sector.

The director of this publication, reference in our market, Jorge Peñalba, delivered a commemorative diploma to our Director of Airport Services, Ángel Marcos, who was accompanied by his entire leadership team. The delivery took place at the Iberia stand in FITUR, the major Spanish Tourism event.

This award is granted for the efforts of Iberia Airport Services to preserve the environment by steadily renewing our fleet of GSE with more ecological units, for applying the latest technologies in our different areas (ramp, passenger attention, coordination) and for introducing digitized systems at all the airports where we operate.

Avion Revue, since its creation in 1982, covers all the news of the aviation world both nationally and internationally, with presence in Spain and Latin America.

ARI Awards for Excellence are granted annually by the editorial staff of the magazine to reward excellent performance in the sector.



With the main  goal to be able to complete the practical training of our ramp agents training plan, in  an entertaining environment before starting over the “real working” world,  Iberia Airport Services starts in Madrid and Barcelona its new dummy models .

Thanks to this platform our employees train all over again, until they become confident with the equipment aircraft positioning. In addition, we do stress in the best safety working practices and we explain procedures that we do have established as for example the brake safety rules and equipment marshaling.

At the Madrid-Barajas training centre, a section of an A320 (registered as EC-FDB) is used, and in Barcelona custom-designed model built by the Comanche company does the job. Both stand at the actual height of a real aircraft, and allow trainees to practise loading in number 5 and aft cargo holds.



Iberia Airport Services continues to win new contracts to provide handling services to outside companies in Spanish airports. We are now serving Swiss, one of the airlines in the Lufthansa Group, at Bilbao airport.

Iberia’s handling arm began to serve Swiss on 1 November, under a contract that covers some 185 flights per year.

Meanwhile, the contract to serve Lufthansa itself in Bilbao was renewed for another five years. The renewal fortifies commercial relations with this historic European airline, and covers more than 2,300 flights per year.

In both cases, full handling services will be provided, from check-in and boarding to the delivery of checked luggage, as well as loading/unloading as well as coordinating refuelling and cleaning tasks.