Madrid and Barcelona Present their Dummy Models for Airport Ramp Training
“This is something we’ve wanted to do for years and now it’s done!”, enthused Amancio Fernández, Iberia’s Ramp Operations Manager at Madrid-Barajas Airport. “It wasn’t easy, but at last we can show off our new ramp training centres”, echoed his opposite number at Bacelona-El Prat, Alberto Díaz. As we witness…
Handling Staff in Majorca Service the Very Special “Peter Pan Holiday Club” Airplane Without Charge
For more than 20 years the Peter Pan Holiday Club has organised vacation trips for young people between 13 and 22 who have special needs. It was founded in 1996 as an initiative of several employees of the Dutch Transavia Airlines company who decided to organise annual trips to the Mediterranean…
Now Serving Swiss in Bilbao
Iberia Airport Services continues to win new contracts to provide handling services to outside companies in Spanish airports. We are now serving Swiss, one of the airlines in the Lufthansa Group, at Bilbao airport. Iberia’s handling arm began to serve Swiss on 1 November, under a contract that covers some 185…
Airports Division Launches New Training Plan: “Advanced Safety”
Last 21 September saw the launch of the new Airports Safety Training Plan, an ambitious programme developed by the areas of Training and of Knowledge Management of Iberia’s Human Resources Division, plus the training area of the Airport Services Division and Airports Human Resources. The presentation of the “Advanced Safety” plan…
Lufthansa Group Confirms Use of Iberia Airport Services. Its “Swiss” unit becomes IBAS client, while Lufthansa itself renews contract at Bilbao airport
Iberia Airport Services (IBAS) has signed a new contract to provide full handling services to Swiss, a Lufthansa Group subsidiary, at Bilbao airport, while renewing its contract with all Lufthansa Group airlines at the same airport. The contract with Swiss will cover some 185 flights each year. The handling division’s contract with…
Iberia Airport Services Issues Smart Phones as Part of Digitisation Push
As part of an ongoing digitisation process, Iberia’s airport handling division is issuing smart phones to passenger handling service unit chiefs and supervisors at Madrid-Barajas airport. Use of the device is expected to lend greater flexibility and mobility to Iberia Airport Services personnel in the check-in area. The small size and…
Madrid-Barajas Airport improves customer care by issuing turn numbers
About a year ago Iberia’s customer care and ticket sales offices at our Madrid-Barajas hub launched a pilot turn number scheme which has now been extended to all the customer care islands in Terminal 4. The new system has brought an improvement to the service given to our customers at the…
Madrid-Barajas Airport improves customer care by issuing turn numbers
About a year ago Iberia’s customer care and ticket sales offices at our Madrid-Barajas hub launched a pilot turn number scheme which has now been extended to all the customer care islands in Terminal 4. The new system has brought an improvement to the service given to our customers at the…
Honored with the renewal of ISAGO certification
We fulfill our motto: “The safe way is de only way” Prove of the professionalism of Iberia Airport Services team and its continuous efforts to maintain and improve safety in all ground operations processes, is the successfully renewed ISAGO (IATA Safety Audit for Ground Operation) certification for Adolfo Suarez Madrid-Barajas airport…
New ISAGO recognition
Iberia Airport Services adds a new IATA recognition to safety excellence in ground handling processes. The new ISAGO certification (IATA Safety Audit for Ground Operations) obtained, recognizes the extraordinary work that Iberia Airport Services develops at Ibiza Airport (IBZ / LEIB). During 2016 Iberia Airport Services handled over 13,000 aircraft from 50…