ARI Award for Handling Excellence
Iberia Airport Services has received the ARI Award for Excellence in the aeronautical sector awarded by the magazine Avion Revue International. These awards recognize companies that stand out during the year for their achievements, developments, introduction of significant advances and / or excellent performance in their sector. The director of this publication,…
We also perform handling to helicopters
Since 30 November of last year, Iberia’s handling unit Iberia Airport Services has provided services to HÉLITY Copter Airlines at the airport of Melilla, one of Spain’s two North African enclaves, for its three weekly return flights to the other, Ceuta. HÉLITY Copter is based in Ceuta and already operates regular helicopter services across…
Madrid and Barcelona Present their Dummy Models for Airport Ramp Training
With the main  goal to be able to complete the practical training of our ramp agents training plan, in  an entertaining environment before starting over the “real working” world,  Iberia Airport Services starts in Madrid and Barcelona its new dummy models . Thanks to this platform our employees train all over…
Handling Staff in Majorca Service the Very Special “Peter Pan Holiday Club” Airplane Without Charge
For more than 20 years the Peter Pan Holiday Club has organised vacation trips for young people between 13 and 22 who have special needs. It was founded in 1996 as an initiative of several employees of the Dutch Transavia Airlines company who decided to organise annual trips to the Mediterranean…
Now Serving Swiss in Bilbao
Iberia Airport Services continues to win new contracts to provide handling services to outside companies in Spanish airports. We are now serving Swiss, one of the airlines in the Lufthansa Group, at Bilbao airport. Iberia’s handling arm began to serve Swiss on 1 November, under a contract that covers some 185…
Airports Division Launches New Training Plan: “Advanced Safety”
Last 21 September saw the launch of the new Airports Safety Training Plan, an ambitious programme developed by the areas of Training and of Knowledge Management of Iberia’s Human Resources Division, plus the training area of the Airport Services Division and Airports Human Resources. The presentation of the “Advanced Safety” plan…
Lufthansa Group Confirms Use of Iberia Airport Services. Its “Swiss” unit becomes IBAS client, while Lufthansa itself renews contract at Bilbao airport
Iberia Airport Services (IBAS) has signed a new contract to provide full handling services to Swiss, a Lufthansa Group subsidiary, at Bilbao airport, while renewing its contract with all Lufthansa Group airlines at the same airport. The contract with Swiss will cover some 185 flights each year. The handling division’s contract with…
Iberia Airport Services Issues Smart Phones as Part of Digitisation Push
As part of an ongoing digitisation process, Iberia’s airport handling division is issuing smart phones to passenger handling service unit chiefs and supervisors at Madrid-Barajas airport. Use of the device is expected to lend greater flexibility and mobility to Iberia Airport Services personnel in the check-in area. The small size and…
Madrid-Barajas Airport improves customer care by issuing turn numbers
About a year ago Iberia’s customer care and ticket sales offices at our Madrid-Barajas hub launched a pilot turn number scheme which has now been extended to all the customer care islands in Terminal 4. The new system has brought an improvement to the service given to our customers at the…
Madrid-Barajas Airport improves customer care by issuing turn numbers
About a year ago Iberia’s customer care and ticket sales offices at our Madrid-Barajas hub launched a pilot turn number scheme which has now been extended to all the customer care islands in Terminal 4. The new system has brought an improvement to the service given to our customers at the…