During the first two weeks of September, AENOR conducted its annual monitoring review at 22 airports where IBAS provides

services to ensure that they remain compliant with the ISO 9001 and 14001

certifications.

Iberia Airport Services (IBAS) has maintained its commitment to quality and the environment, even doubling its efforts during the current Covid-19 crisis.

Thanks as well to the Applus+ certification that accredits all our workplaces as “Covid-free” centres, this means that it was possible to carry out the audits in person, adapting the visits of the auditors in each area to comply with all the protocols and measures in place.

The audits recognised two elements that we are particularly proud of:

• Our capacity to adapt to the situation caused by the pandemic, modifying our usual working methods while maintaining the same service levels.

• Communicating with our customers to handle their needs as efficiently as possible.

Even so, we continue to set ourselves the highest standards to ensure we meet the most stringent demands and objectives.

In line with our environmental performance, we are required to:

• Transfer our own high levels of commitment to the organisations with which we interact, ourproviders, customers, AENA, etc., to ensure that their activities are as sustainable as possible. This means that we need to assess their environmental impact as well as our own.

• Conduct a thorough investigation of the environmental risks we have detected for our activity, taking into account additional potential or emergency elements such as floods and fires.