All posts by Clara de la Torre

Un año más, el equipo comercial de Iberia Airport Services ha participado en la 23ª Conferencia Anual del GHI – Ground Handling International que se ha celebrado en Ámsterdam del 29 de noviembre al 1 de diciembre. Durante las tres jornadas dedicadas, se han recibido en el stand de IBAS más de 50 aerolíneas clientes, una oportunidad única para poner en valor nuestra propuesta en la licitación de AENA que presentamos la semana pasada para 41 aeropuertos españoles.

   

Carmen Martínez, gestora de cuentas como Etihad, TUI o KLM destaca: “Estamos en cantados de haber recibido a 53 clientes (mas de un tercio de nuestra cartera) este año  en el stand de IBAS. A pesar de tener contacto prácticamente diario con ellos a través de email, teléfono y video llamadas, es muy enriquecedor para la relación proveedor-cliente disfrutar de reuniones presenciales y combinar aspectos formales con momentos más distendidos. La organización del equipo del GHI ha sido perfecta y el “rojo” de nuestro stand un emblema de la marca y calidad de Iberia Airport Services.”

     

Como anfitriones del evento “Meet the ground handler”, hemos recibido más de 15 interesantes propuestas de diferentes proveedores de equipos tierra y otras soluciones tecnológicas. “Este año se ha cumplido récord en el número de aerolíneas, agentes de handling y proveedores asistentes. Tener presencia en este tipo de conferencias te permite tratar los aspectos más relevantes de los contratos y la operativa. Ha sido una magnífica oportunidad para compartir nuestros planes y proyectos para el 2023, así como identificar sinergias y futuras colaboraciones con muchas aerolíneas y proveedores del sector con innovadoras soluciones para los agentes de handling.” comenta Ana del Cura, gestora de cuentas de compañías como United, Qatar, Emirates o Wizz.

Además, durante el transcurso de las jornadas, hemos participado en dos de las conferencias más relevantes de la organización. Con la intervención de Nuria Escorihuela, Senior Manager Comercial y Transformación en el panel de “Digitalización: ayudas digitales para paliar la escasez de competencias e impulsar la puntualidad”, hemos presentado las tecnologías y proyectos que están en el portfolio de IBAS para mejorar el rendimiento, controlar los costes y aumentar la satisfacción de los empleados. Francisco López, Director de Operaciones, ha participado en la ponencia “Estrategia: volver a primera línea – ¿Qué ha aprendido la alta dirección?” , describiendo la importancia de sentir los retos de primera línea para la estrategia empresarial y el proceso de toma de decisiones en los cargos de dirección.

   

Desde Iberia Airport Services queremos agradecer la excelente acogida, todas las visitas al stand y participación durante estas jornadas. Un estupendo momento de networking con los mejores profesionales y proveedores del sector.

 

In 37 airports it is bidding individually and in another four it will do so in a Joint Venture or UTE, in order to maximise its chances of winning all the tenders.

– At each airport it will present a customised bid, which has been constructed with a focus on sustainability, innovation and costs, in line with the requirements of AENA’s specifications.

– Iberia Airport Services is bidding for these licences after an agreement was reached last Thursday on the 22nd Ground Staff Collective Bargaining Agreement, which affects more than 8,000 Iberia airport workers.

Iberia Airport Services yesterday submitted bids to AENA for a handling licence at 41 Spanish airports, in 37 of which it is bidding alone and in the other four it will bid in a joint venture. These are Seville, Valencia, Fuerteventura and Lanzarote, where it currently does not have a handling licence, and it has decided to adopt this formula to maximise its options for providing services to third parties at the 41 airports for which it is bidding.

1000 files, 337 folders, 3 GB

For each of the airports, Iberia Airport Services has designed fully customised offers that have been audited by Cap Gemini, a highly prestigious consultancy specialising in airport services. All these proposals are contained in more than 1,000 files, 337 folders and three gigabytes of information that were sent to AENA by telematic means yesterday.

More than 50 people from the Iberia Airport Services team, but also from other areas of the company such as human resources, sustainability, transformation and legal, among others, have been working for months on the different proposals for these tenders, which represent the great challenge for Iberia’s airport business in the coming years.

According to José Luis de Luna, Director of Airport Services, “thanks to everyone’s efforts, we have presented bids that we are convinced are the most competitive in order to continue to support all Iberia people who work in this business, and to continue to maintain it within Iberia”.

 

People, sustainability and innovation

For the renewal of its third-party handling licences, Iberia Airport Services is facing the most complex and competitive tender that AENA has published to date, due to the large number of companies that have shown their interest in the process and also due to the demanding requirements established in the specifications (more than 350 pages of requirements and annexes on operational and airport safety, environmental and sustainability requirements, technical and economic solvency…), which translates into an investment of millions of euros.

To meet these requirements, Iberia Airport Services has submitted a customised offer for each of the 41 airports it has built, focusing above all on sustainability, innovation and costs.

Sustainability: Iberia Airport Services’ commitment is in line with the company’s sustainability strategy and, in order to obtain these licences, it has included in its offer a significant investment in equipment renewal and more than 30 other measures to improve waste management, increase the use of renewable energies and promote a sustainable culture among its employees.

Innovation: Iberia Airport Services is already a pioneer in Spain in the digitalisation of its operations focused on coordination and decision-making in real time. In the coming years, it will develop an ambitious transformation programme with more than 60 transversal initiatives based on biometrics, telemetry and data analysis, among others, which will allow it to improve its efficiency and service to its customers.

Costs: last Thursday, Iberia reached an agreement with the main trade unions on the 22nd Collective Agreement for Ground Staff, which affects 8,000 Iberia Airport Services workers, and which allows it to bid for these handling tenders with a cost base and the productivity improvement measures in terms of shift planning and schedules necessary to maintain its competitiveness.

 

More than 150 customers

In addition, Iberia Airport Services has been able to leverage the confidence of more than 150 airline customers it serves at 29 Spanish airports, making it the leading handling provider in Spain, with more than 100 million passengers handled per year.

 

 

On Thursday 17 November, the 22nd Ground Collective Bargaining Agreement was signed by the company and the CCOO and UGT unions, which form the majority of the Negotiating Committee of the 22nd Ground Collective Bargaining Agreement, after intense negotiation sessions.

This agreement covers the ground staff of the corporate areas, the management of Airports and Maintenance, which represents some 11,000 employees, and joins the one signed in October by the pilots’ collective bargaining agreement.

“This is good news and a good agreement, which will help to continue building the future of Iberia and its employees, provides security and stability for all areas of the company, allows the Handling business to bid for AENA tenders with more competitive offers and contributes to consolidating the future of the Maintenance area to consolidate itself as a reference centre in the sector”, said Javier Sánchez-Prieto, Iberia’s Chairman.

Among other things, it includes a guaranteed salary increase during the years the agreement is in force, different productivity measures, especially for Airport and Maintenance staff, and improvements in terms of work-life balance.

It will allow Iberia Airport Services to bid for AENA tenders at Spanish airports with a more competitive offer.

Reus airport is located 10 kilometres east of the city and also of the city centre of Tarragona. Its facilities have grown significantly in recent years, where mainly low-cost airlines operate to assist numerous charter flights concentrated mainly in the summer season.

In 2005 a new arrivals building came into operation and in 2008 a new check-in terminal was built, joining the three buildings (arrivals, check-in and departures) into one. The new boarding area was opened in 2010 and the functional design terminal extension was completed in 2021.

Numerous general aviation and sports aircraft also operate at Reus, due to the presence at the airport of the Real Aeroclub de Reus, one of the oldest aeroclubs in Spain, and a pilot school, the Centro de Estudios Superiores de Aviación. Studies: CESDA).

 

                       

In 2021, 158,887 passengers transited through this airport in more than 14,500 operations. In 2022, these operations have already recovered almost 97% vs 2021.

Amaya López Pelegrín is the manager of this airport and also of Gerona airport: “At Reus, we have a staff of between 10 and 60 people, depending on the season. We provide our handling services to the TUI group (95% of our activity) and to Air Nostrum, with up to 15 different destinations.

This airport is very peculiar because in addition to having two very distinct seasons within the year, it is also seasonal in terms of weeks and even days and hours. All the traffic we have is practically TUI charter flights, British and family tourism that arrives in B737 aircraft with bulk holds and full of suitcases. There are times and days when we have all the staff (more than 60 people) working at full capacity”.

 

 

Gemma Anaya is one of our passenger and boarding area supervisors, who is passionate about her job: “Ours is a very seasonal airport. One of the peculiarities, without a doubt, is that we are like a family. We are versatile and we love the contact with the people, the planes and the crews. Even if the day goes wrong or we have a 43-degree heat on the runway or an 8-hour delay, we never lose our smile.

Gemma offers us some “tips” about her city, which we encourage you to visit: “Reus is the birthplace of Antonio Gaudí, where you can visit many buildings, taste Mediterranean cuisine in good restaurants and, above all, enjoy a vermouth in a little terrace in the city centre, together with the famous olives and potatoes with which it is accompanied, without forgetting the world-famous Reus hazelnuts. We look forward to seeing you!

 

The countdown has already begun for the presentation of our bid for the Ground Handling tenders that Aena published at the beginning of the summer at Spanish airports, and at Iberia Airport Services we are working hard to prepare it:  “We hope to renew the licences at as many airports as possible and, to achieve this, we are working on a very competitive economic offer and various innovative solutions that allow us to improve the service to our customers by relying on the latest technology, a more efficient management of resources and the development of our activity in a more sustainable way,” says José Luis de Luna, Director of Airports at Iberia.

The specialised magazine Avion Revue dedicates a report to us in its current issue, in which they detail our greatest strengths to achieve this.

Avion Revue septiembre

 

  • More than 125,000 flights, 33 per-cent more than in 2021 but still 10.8 per-cent less than in 2019
  • 19 million bags, 62 percent more than last year and 8.2 percent less than before the pandemic.

José Luis de Luna, Iberia’s Director of Airports, pointed out that “it has been a good summer, with very positive activity figures, although still somewhat lower than those recorded in 2019, before the pandemic. Before the start of the summer campaign, we prepared ourselves and, as early as June, we oversized the workforce to be able to cope with the possible increase in activity, which in the end was more than 60 percent compared to last year”.

In the months of June, July, August and September, Iberia Airport Services handled 32.2 million passengers, 64 per cent more than in 2021, although still less than before the pandemic (-9.6 per cent); nearly 110 000 flights, which is 33 per cent more activity than in 2021 (-10.8 per cent versus 2019); and handled more than 19 million bags -62 per cent more than in 2021 (-8.2 per cent versus 2019).

Children have been the protagonists of the holidays, also in Spanish airports. Iberia’s airport division has attended to more than 28,500 minors travelling unaccompanied, 40 per-cent more than in 2021 (-20 per cent vs 2019), with the weekend of 16-17 July being the busiest, with more than 1 100 children attended to.

Practically all Spanish airports have increased their activity compared to last year, and some such as Palma de Mallorca, Ibiza, Gran Canaria, Tenerife North, Santiago, Vigo, Asturias or San Sebastian have exceeded the activity carried out in 2019.

“At IBAS we are very satisfied with these figures and the contribution we make with our activity so that companies such as Iberia and Vueling are usually among the most punctual airlines in the world. All of this also allows us to face the winter season with the transformation of more than 1,700 permanent and discontinuous workers, trained and prepared to maintain the best service to our client companies”, said de Luna.

 

 

A team from Iberia Airport Services was present last week at the international trade fair GSE EXPO EUROPE in Le Bourget, Paris.

For the first time since the pandemic, we had the opportunity to meet personally with exhibitors from all over the world, re-establish contacts and learn first-hand about innovations in this sector: autonomous technology, hydrogen energy, electric and sustainable propulsion equipment, safety systems on the apron, more efficient batteries.

“It has been very gratifying to participate in this fair. At Iberia Airport Services, we are committed to sustainability, fleet electrification, process automation and operational safety”, Nicolas Fernandez, Supply Chain

The specialist magazine, Actualidad Aeroespacial, highlights in its current issue the importance of sustainability for IBAS. And it is absolutely right. Caring for the environment, energy efficiency and reducing the carbon footprint are at the heart of every company’s strategy, including ours. At IBAS we have designed a roadmap in which sustainability is the main pillar.

You can see the full magazine here, and the feature on our sustainability strategy is on page 40.

https://actualidadaeroespacial.com/wp-content/uploads/2022/09/Actualidad-Aeroespacial-2022-Septiembre

We hope you enjoy reading it.

Sol de la Macorra, manager of American Airlines in Spain and Portugal, presents the “Customer Cup” to the team at Madrid Barajas airport, which accredits the handling we provide in the ramp area, coordination (with a team of more than 30 coordinators trained for their operations) and UM service as the best in category 1 (which includes stopovers with a volume of 10 flights per day or less) in the first quarter of 2022, among all the international stopovers where American Airlines operates.

This recognition highlights the day-to-day operational excellence with which we serve this strategic customer’s “triple seven” (B-777) aircraft, maintaining the highest levels of quality, efficiency and punctuality on the 35 flights we support each week (1,650 flights annually) from Madrid to Dallas, New York, Miami, Philadelphia and Charlotte.

“Despite the great challenges we are facing every day, we are deeply grateful for the great work being done by each of the people who make up the ramp team that serves our flights and who give the best of themselves to meet these challenges together,” says Sol.

Rubén Menéndez, Companies Support Manager, “We are extremely proud of our teams. Acknowledgements like this are proof of the work and effort we put in every day with each of our client companies as well as the human value and daily communication we demonstrate on each of their flights”.

Thank you all, congratulations Barajas!

                                           

  • The ISAGO (IATA Safety Audit for Ground Operations) certificate accredits handling agents that comply with the highest safety standards defined by IATA. ISAGO, as with IOSA (IATA Operational Safety Audit) for the airline, reviews through an exhaustive audit all the operational procedures and processes that we carry out, the regulations that we have published and many other aspects of the documentation that regulates ground operations, verifying that all of this complies with the regulatory requirements and IATA standards.

To carry out this inspection, once requested by us, IATA appoints a global Audit Organisation, which in turn assigns an audit team to review more than a thousand operational standards spread across the five areas in which we carry out our activity:

  • Company organisation (SMS, Training, Quality, etc.).
  • Passenger and baggage assistance
  • Aircraft loading and unloading (handling of equipment, wheeling, etc.).
  • Control of aircraft loading and centring
  • Aircraft movement on the ground

On behalf of IBAS, all areas related to the operation have actively collaborated, both Central Services and Madrid-Barajas Airport Management, coordinated from the Quality and Environment area.

IBAS has just renewed this certificate at Madrid-Barajas Airport, a further step towards excellence, quality and safety in our services as a handling agent. A recognition of the experience and work of our employees for their involvement, commitment and constant effort.

An endorsement of excellence in operational safety for our portfolio of more than 150 client companies, and a benchmark for the renewal of handling licences.