All posts by Clara de la Torre

At Iberia Airport Services, we have always promoted gender equality in the aviation sector, ensuring quality conditions that guarantee the development of each and every one of our employees.
For this reason, 35% of our staff are women. Women in traditionally male positions chosen in fully egalitarian selection processes.
Raquel del Fresno, who has been with Iberia for 25 years, is one of them, a ramp supervisor at Madrid-Barajas airport. As she acknowledges in this interview for, “I still find everything that goes on around an aeroplane incredible. Teamwork is essential to make the flights go ahead”.
Like Raquel, every day we see more and more women working on the runways of our airports, skilfully handling ground equipment, loading or unloading aircraft, leading teams… but, above all, proud of their colleagues who love “the world of aviation”.
In this link you can see the full interview with Raquel.

Iberia is firmly committed to achieving the decarbonisation of air transport and to this end is implementing a whole range of initiatives in all its areas of operation. One of these is the renewal of Iberia Airport Services’ fleet of mobile equipment.
Over the last year we have strengthened our collaboration with the most important manufacturers of ground equipment in our sector (COBUS, ITW, TLD, GUINAULT, CHARLATTE and JBT) to lead tests with electrical equipment from different families (GPU, pushback, gardener, electric tractor, platform) at airports such as Palma de Mallorca, Malaga, Barcelona and Madrid.
The incorporation of this equipment into our fleet means qualitative and quantitative improvements both for climate change and for the user of this equipment.

  •  Emissions, noise and vibrations are reduced to zero, thus achieving a cleaner airport environment.
  •  They are user-friendly and well accepted by users.
  •  They are safer due to their advanced technology.
  •  Their preventive and corrective maintenance is more economical in the long term.
  • They have lithium batteries in many cases, which improves their energy efficiency.

We have also renewed the Management System certified by the ISO 14.001:2015 standard, which demonstrates our commitment to reducing the environmental impact, also of our handling activity. These initiatives are part of the company’s Sustainability Plan, which cuts across all areas. At Iberia Airport Services we work every day to reduce CO2 emissions together with manufacturers, suppliers and institutions such as AENA and to seek optimal solutions that maximise the level of operation we offer our customers, without forgetting the environment.


At Iberia Airport Services we maintain our commitment to quality and the environment and for this reason we have just renewed our ISO 9001 and ISO 14.001 certificates, following the audit carried out by AENOR.
Having certification in both standards guarantees that our handling services meet the quality requirements of our client airlines, minimise the harmful effects on the environment caused by our activity, and ensure continuous improvement in both fields. Furthermore, this certification guarantees compliance with applicable national and international regulations and requirements. The ISO standards were established by the International Organization for Standardization (ISO) at a global level, to respond to the needs of large companies in particular, to establish common requirements that help us to maintain a quality management system in each sector of industry. The ISO 9001 and ISO 14001 standards, updated in 2015, are the best known ISO standards, and have already been adopted by thousands of companies around the world.
More specifically, ISO 9001 helps airport organisations to implement a quality management system in their operations, while ISO 14001 facilitates how to implement an environmental management system.

Translated with (free version)

Coordination is essential for a plane to take off on time and safely. Each team assigned to a flight knows what it has to do and “the dance” around the plane begins between one hour and 45 minutes before the scheduled departure time, depending on the type of plane.
Sara makes sure that this “gear” fits together perfectly: “I have contact with all areas: passengers, load sheets, cabin, fuel, ramp, customers ….. It is a very dynamic and active job. What I like the most is when I drive the mototok (electric pushback)”.
At Iberia Airport Services, our coordinators are prepared to attend to the more than 100 client companies that we serve at our 29 airports with their different load sheet systems, requirements, types of aircraft… In cold, heat, rain and even snow sometimes, they never lose their smile.
Don’t miss this interview in the magasIN of El Español to learn more about this very important job and its protagonist, in a series in which they talk about extraordinary women. Click here

Today we are talking about Tenerife South, the TFS airport was inaugurated on 23 October 1978, with the landing of an Iberia DC-9. It was created as an alternative for landing on the island, in view of the bad weather conditions at Tenerife North (TFN).

Tenerife is one of the Canary Islands’ airports, already in its high season. Why is that? From October to March a large number of German and English tourists arrive on the island, looking for a privileged climate with average temperatures of 22º all year round.

In the ranking of Spanish airports, TFS ranks 7th in terms of passenger numbers (2020 figures). It is currently the alternative airport for TFN and also for the island of Funchal, in the Azores. In addition, due to its geographical position, it is a strategic airport for emergency flights crossing the Atlantic.

At Iberia Airport Services we have a staff of 286 people (a figure that varies depending on the needs and season), to attend to the more than 30 client companies that have chosen us to provide them with any type of service, such as Air Lingus, Aeroflot, Iberia Express, Condor, TUI group, Vueling, Jettime…

Sonia Henríquez is the airport manager of TFS. Since joining Iberia Airport Services in 1994, she has held various positions at the airports of LPA (Gran Canaria) and TFN (Tenerife North), always related to the areas of ramp production and passengers.  She is therefore a great connoisseur of the management involved in doubling the workforce in high season and an expert in meeting the needs and requirements of our customers.

“We have a multi-functional staff, they are proficient in the different operating systems used by the different companies (Resiber, Gonow, Altea…). The ramp, coordination and passage teams share the same facilities, which makes management easier for us. In addition, we also share motivation and commitment to offer the best service”.

Ernesto Díaz, supervisor and flight coordination trainer at TFS, assures that “safety comes first, so it is essential to have all the necessary information about the flight you are going to attend. We have a new operational management tool, Kepler, which provides us with this information in real time. In addition, with the same device we communicate between areas, we receive and update all the necessary data, we make “checklists” on the spot… Digitalisation has undoubtedly allowed us to improve the whole process.

On a trip to Tenerife

Ernesto is, as a good Tenerife native, in love with his island and, above all, with one of its wonders, Mount Teide. “I recommend visiting the Teide National Park at different times of the day; if you go at night you can admire a spectacular starry sky, and if you go at dawn, you can see the rest of the Canary Islands. Choose the time and enjoy the many “guachinches” that are all over the island.

Tenerife! awakens emotions.

The specialised aviation magazine, airline92, has just published a report on the digital transformation of Iberia Airport Services.

Our extensive experience in the sector has allowed us, after an initial adaptation phase following the emergence of COVID-19, to take advantage of the slowdown to consolidate several initiatives that we had launched under our digital transformation project called “Go Up!“, which includes more than 130 process efficiency and sustainability initiatives.

We have explored new ways to accelerate digitalisation by focusing on getting the most out of Microsoft Office 365, and thus developing in-house collaborative tools such as chats via Teams, the use of walkie-talkies, the creation of operational checklists, or the development of a virtual assistant to answer any questions about COVID documentation, all available on a single mobile device.

In addition, we have given a boost to all the projects aimed at the digital transformation of our operations and that bring with them a more environmentally responsible performance.

In this LINK you can read the full article about the digitalisation of “turnaround 3.0” and the high degree of commitment and support of our employees involved in the development of these new tasks, without which it would not have been possible.

From IBAS and all our airports, we would like to share this special video with you and your teams (click on the Xmas card below).

Warments thouhgts and best wishes for a wonderful Christmas and a Happy New Year.


Iberia Airport Services (IBAS) serves Binter at nine of the eleven airports they fly to, and now they have also chosen us to debut at La Coruña and San Sebastián, with two weekly frequencies at each destination.

For both stopovers we have been prepared by Pino Marin, Binter’s ground operations and security coordinator, and the AENA team at each of these airports.

Both the staff at A Coruña airport (19 permanent staff) and San Sebastián airport (40 permanent staff) have been trained with an online course in emergencies and in person in check-in and boarding procedures and in the operations for the type of aircraft with which Binter is going to operate at both airports: Embraer E195-E2. The arrival of this type of aircraft in A Coruña has meant a great novelty, having to carry out the adaptation of the ground equipment.

Iberia Airport Services (IBAS) has served BINTER since it began flying to destinations within the peninsula in 2018. Throughout this time, the professional relationship has grown stronger, as Pino says: “IBAS has always been by our side, accompanying us in the best and worst of times, adapting its staff and resources to our needs. The human team that supports us at each airport could not be better, both on a day-to-day basis and when it comes to resolving any incident that may arise, and we are convinced that it will be the same at all the new airports. We have had every facility from our first contact with David Martínez, manager of Iberia Airport Services in A Coruña and with Corinne Martínez, manager of the airports of Santander, Vitoria and San Sebastián. Thanks to them and their teams for the availability and enthusiasm they have shown at all times”.

At Iberia Airport Services we are delighted to grow hand in hand with our customers. Welcome Binter to these two northern airports.

Ibiza airport is located 7 kilometres from the city and also serves the island of Formentera. It was inaugurated in 1958 for domestic traffic and in 1966 it was also opened for international traffic, once the runway was extended and the control tower was built. It has subsequently undergone several extensions and refurbishments.

It occupies 9th place in the ranking of Spanish airports (in 2019) and in 2014 the ICAO certified Ibiza airport as the most seasonal airport in the world. Despite the pandemic, IBIZA has demonstrated its potential for all types of tourism and in August has already exceeded the number of flights scheduled in 2019.

The airport’s high degree of seasonality determines the staff of Iberia Airport Services (IBAS), which has between 90 and 300 employees (depending on the season) to attend to the 13 client airlines that operate: Vueling, Iberia Express, Air Nostrum, Transavia, British Airways, Cityflyer, Volotea, Wizz Air, LOT, TAP, Chair, Neos, Ego Airways, etc.

Susana Espinosa, has been IBZ’s airport manager since 2018 and has held different positions in the company since 1989, all of them on the “front line of battle”: “the great challenge of this stopover is, without a doubt, managing seasonality and going from 0 to 100 in a matter of days. A lot of planning and foresight to be ready on the first day of high season. But our staff has internalised this way of working and they live it very naturally. It is even more shocking for those who come from outside to see how the city is completely transformed from one day to the next”.

Roberto García Osorio, a ramp supervisor and chief agent depending on the needs of the operation, tells us that “I even like the smell of paraffin! Working at Iberia, I have realised that you never have to stop learning, you always have to reinvent yourself.

Roberto is in love with Ibiza and gives us his favourite places on the island:
– Strolling through Dalt Vila, the old town, during the second weekend of May; it is transformed into a medieval market to celebrate its declaration as a World Heritage Site.
– Visit some of its best coves and beaches: Cala Salada, Cala Saladeta, Cala Bassa, or Cala D’Hort, where, right in front of it is located Es Vedrá, a magical and legendary islet 382 metres high, protected as a nature reserve.
– Contemplate the popular sunset of Cala de Benirras to the sound of hippie drums. For me it is one of the best places to watch the sunset in Ibiza. Just a word of advice, get there early if you don’t want to run out of space!

Are you going to miss it?


IBAS is a partner of the AVIATOR project, which is financed through the European Union´s Horizon 2020 programme and assesses the impact of aviation emissions on local air quality at airports.

For the last two months, IBAS has been working closely with techinicians and researchers of the National Institute of Aerospace Technology (INTA) to install 14 sensors in different points at Madrid-Barajas Airport.

The aim of the AVIATOR project is to measure emissions under different climatic conditions and develop models to monitor the real microphysics of emissions from combustion engines. The same measurements that are being taken in Madrid are being carried out other airports with different climatic conditions.   

According to Hugo Castillo, the Iberia Sustainability Manager, “The study will enable us to analyse the levels of particles from aircraft as well as ground equipment in the different areas where we operate because the combustion of kerosene is not the same as the combustion of diesel, and the sensors will pick that up. The IBAS strategy to reduce the impact of emissions is centred around the fleet electrification plan, but we are also committed to research and innovation, and we are therefore taking part in the AVIATOR project to be able to assess any other options that emerge as a result of the study. We are contributing our extensive experience to the project by assisting the team with all the logistics related to the installation of the sensors, the lab in the testing area and the management of all the necessary documents to ensure operational safety at the airport.”