All posts by Clara de la Torre

  • Audelco has been the guarantor of compliance with international standards.
  • Iberia’s Airport division has achieved this certification in just three months.
  • The awarding of this certificate comes in the middle of the bidding process for handling tenders. People are one of the main pillars on which Iberia Airport Services has built its bid for the licences at 41 Spanish airports.

Iberia Airport Services, the Airports division of Iberia, has had its Health and Safety Management System certified in accordance with the ISO 45001:2018 standard, which guarantees compliance with these international standards.

The certification has been issued by AUDELCO, an entity specialised in auditing and certification of management systems, and a leader in Occupational Risk Prevention.

The fact of having a solid and consistent Health and Safety Management System in its work centres has allowed Iberia Airport Services to achieve this certification in a very short period of time, just three months.

AENA, in its tender for the handling tender, identified as a valuable element the availability of this certification as a guarantee that the handling activity complies with levels of health and safety for workers that are higher than those established in the Law on Occupational Risk Prevention. Celia Martínez Calderón, Director of People in the Airports area, added that “we considered that it was good not only to carry out our activities with optimum standards in terms of health and safety, but also to have them accredited by an independent body. And if it also complied with one of the additional requirements for Aena licences, double objective achieved”.

Iberia Airport Services has risk prevention professionals with extensive experience in the sector, and specifically in handling activities in the different national airports and delegations.

“Our historical presence in airports throughout Spain and this level of professionalism allows us to have risk assessments of all tasks, functions, equipment and facilities,” adds Martínez Calderón. “Operational and regulatory knowledge means that the adoption of preventive measures is appropriate and realistic to the needs observed. In addition to this, we have external collaborators who help us to find technological and innovative solutions,” he concludes.

Iberia Airport Services, leader in the Handling sector

Obtaining this Health and Safety Management certificate, endorsed by AUDELCO, has been directly linked to the ramp handling tenders called by Aena, in which Iberia Airport Services is competing with the aim of winning the licences at 41 airports.

The technical part of these tenders has been built on three verticals: innovation, sustainability and people, and in all three, Iberia Airport Services has submitted a very robust bid. In the people vertical, AENA has included requirements related, above all, to training and occupational health and safety.

About Iberia Airport Services: IBAS is Iberia’s airport division, which is dedicated to serving Iberia’s aircraft and passengers and those of more than 200 airline clients. It attends to passengers throughout their stay at the airport – check-in, boarding, arrivals, transits, incidents, special services… -, assists the aircraft on the ramp – sorting baggage, loading and unloading holds, reloading aircraft, providing tarmac service with its fleet of vehicles… – and dispatches flights. In 2022, it handled more than 88 million passengers, more than 300,000 aircraft and managed nearly 52 million pieces of luggage.

About AUDELCO: AUDELCO is an entity specialised in auditing and certification of management systems, being the first in the field of Occupational Risk Prevention, with definitive Administration Accreditation to carry out legal or regulatory audits of occupational risk prevention systems in accordance with R. D. 39/1997, with a national scope of action. Accredited by ENAC (Entidad Nacional de Acreditación) for the certification of occupational health and safety management systems in accordance with the ISO 45001 standard. It also audits at international level.

Iberia Airport Services, which is currently present at 17 airports, has entered Aena’s handling tenders, with a strong technical commitment.

This is what Ignacio Tovar, director of innovation and digital transformation, and Daniel Esteban, senior manager of control & analytics, explained to elEconomista Movilidad y Transporte. They are two of the main swords of the former Spanish flag carrier and have designed a technical offer in which up to nine different proposals stand out in terms of innovation to work together with the airport manager.

El Economista



On the same day, at the request of the Red Cross, we have attended two very special flights loaded with humanitarian aid to assist the victims of the earthquake in Turkey.

From Barcelona, and thanks to the collaboration of the Red Cross, IAG Cargo and Iberia Airport Services, a Vueling A-319 aircraft took off with 9500 Kilos of aid in its hold (tents and Jerricans), bound for Gaziantep (GZT).


And, from Madrid, a dedicated team served a Turkish Cargo B777-Freighter with 100 tonnes of cargo, bound for Adana-İncirlik Havaüssü Air Base (UAB).


Obtaining these UNE innovation certificates has been directly linked to the ramp handling tenders called by Aena, which the Airports Directorate is competing for in order to obtain the licences at 41 airports.

The technical part of these tenders has been built on three verticals: innovation, sustainability and people and, in all three, we have presented a very robust offer.

These are the three UNE standards with which Aenor has certified innovation in our company:

UNE 166002: R&D&I management system.

This UNE certifies that an organisation is capable of innovating with a clear strategy, designed by the management. It analyses whether the leaders promote innovation and a culture that encourages adaptation to change. At the same time, it certifies the search for new opportunities and the generation of new knowledge through creativity and the implementation of technological projects.

UNE 166006: Surveillance and Intelligence System

This certification guarantees that we constantly carry out an external and internal analysis of the competition, macroeconomic situations and the latest technological and innovative trends in the market and society.

It also certifies that decisions are made on the basis of these analyses, and that the organisation uses surveillance and intelligence as fundamental tools to manage its innovation. Innovation improves access to and management of scientific and technical, legislative and regulatory knowledge, as well as knowledge about the economy, the market, society, etc.

UNE 166008: Technology Transfer

Certifies that the organisation meets all the necessary requirements to carry out a technology transfer from an innovation activity to a third company.

Because innovation is a priority in all our operations.



The figures back us up: In 2022, Iberia Airport Services handled more than 88 million passengers, more than 300,000 aircraft and nearly 52 million bags. Ready for the new licences! “It has been a complicated year due to the sharp recovery of the sector, and operational problems in other European and US airports due to staff shortages. At IBAS, thanks to the effort and commitment of everyone and our extensive experience, we have managed to cushion these difficulties and close this year with excellent levels in the operations we offer our airline clients”, says Jose Luis De Luna Lázaro, Director of Airports at Iberia. If you want to know the 2002 figures in detail, click here.:

The newspaper CINCO DIAS, echoes the tenders for the ramp assistance service to third parties of AENA.
A very competitive tender to which IBAS is presenting itself with 112 million euros of investment and a very ambitious commitment to sustainability, innovation and people.
You can read the full article at the following link: