All posts by Clara de la Torre

Iberia Airport Services, Iberia’s handling division, has more than 7,000 pieces of ground equipment at the 29 airports where it provides ramp services to third parties. The fleet is made up of all the necessary machinery for loading luggage in the hold, boarding passengers, towing aircraft, and carrying luggage, merchandise, passengers, and employees at the airport. That is, cars, vans, tractors, cars, trucks, elevators, stairs, conveyor belts, platforms, and buses, among others. Controlling the status, use, and positioning of 7000 pieces of equipment is not an easy task due to their constant movement and displacement of during the day.

Currently, IBAS has an innovative fleet management and geopositioning system for motorised equipment. These systems have allowed IBAS to achieve operational, quality, and safety improvements in its service.

Where’s Wally ?

The main benefit resides in cost savings per year for equipment search. Fleet control procedures required the counting of equipment at various times of the day to ensure their position and status. In airports with high activity, such as Madrid or Barcelona, this task was carried out by dedicated supervisors.

With this system, it is possible to see at a glance where the equipment is and who is operating it. It is also possible to view the equipment available if it is necessary to reinforce the operation with auxiliary machinery. The capture of geolocation data in real time allows for improved and automated monitoring of the service and makes it possible to identify at any time which is the closest equipment for the provision of the service.

The vehicle start control is activated automatically with the ramp agent’s ID card. This has made it possible to eliminate the use of keys and their management. The custody of more than 7,000 keys, their correct identification and the daily allocation of the operators who handle the equipment used to be carried out manually by dedicated personnel. Currently, the equipment can only be accessed when the agent enters the identification card if the system recognises him or her as able to operate it, without the need to spend additional time on key management.

Telemetry, the Oracle of Activity

The identification of the driver-team is maintained throughout the driving operation. The telemetry system stores information on all our employees, monitoring their behaviour while driving. The analysis of the way each employee drives, individually, makes it possible to identify good practices and issues that can be improved: speed control, behaviour when turning, improvements in accelerations and stops, etc. This measure has allowed us to improve operational safety and reduce bumps and collisions by 10%, leading to a 15% increase in the availability of equipment as there are more units in operation.

In parallel, the monitoring of consumption and CO2 emissions provided by telemetry makes it possible to anticipate technical problems in vehicles and equipment when the average indicators deviate from the operating parameters. Thus, it has been possible to reduce emissions and increase energy efficiency in the use of the motorised fleet.

Geopositioning is also very useful to supervise the parking of vehicles within the permitted zones that are assigned to each handling agent. This is vital to position the equipment in the areas closest to the operation during times of less activity at the airport, which makes it possible to reduce travel and operating times, in addition to avoiding fines associated with incorrectly parked equipment.


There is something magical about flying: the feeling of soaring above the world and exploring new horizons. But in the midst of this wonder, we sometimes forget that there is a team working tirelessly behind the scenes to make this feat possible.

Every day, no matter the time or destination, a team of Iberia Airport Services experts is dedicated to preparing the airline’s flights. It is they who ensure that each take-off is safe and efficient, a task that requires meticulous dedication and preparation.



Blas Acosta, Iberia’s ground services coordinator, knows that the success of a flight depends to a large extent on the coordination and care taken behind the scenes. His team receives each aircraft, prepares it meticulously and makes sure that everything is in optimal condition before loading fuel, food, and finally boarding the passengers. In addition, they have state-of-the-art computerised systems that allow them to have real-time information on the location of travellers and their luggage.

Over the course of the last year, Iberia Airport Services has implemented a series of innovative electrical equipment at various airports, with the aim of reducing its carbon footprint and improving both the performance and safety of its workers. Among these advanced tools is the mototok, an innovative technology that allows for more efficient aircraft handling, reducing its impact on the environment.

The company currently aims to achieve net zero emissions by 2025 and to electrify 80% of its fleet in the coming years. This noble and ambitious goal represents a significant step in the fight against climate change in the aviation sector, which will translate into a cleaner and safer future for all.


  • Audelco has been the guarantor of compliance with international standards.
  • Iberia’s Airport division has achieved this certification in just three months.
  • The awarding of this certificate comes in the middle of the bidding process for handling tenders. People are one of the main pillars on which Iberia Airport Services has built its bid for the licences at 41 Spanish airports.

Iberia Airport Services, the Airports division of Iberia, has had its Health and Safety Management System certified in accordance with the ISO 45001:2018 standard, which guarantees compliance with these international standards.

The certification has been issued by AUDELCO, an entity specialised in auditing and certification of management systems, and a leader in Occupational Risk Prevention.

The fact of having a solid and consistent Health and Safety Management System in its work centres has allowed Iberia Airport Services to achieve this certification in a very short period of time, just three months.

AENA, in its tender for the handling tender, identified as a valuable element the availability of this certification as a guarantee that the handling activity complies with levels of health and safety for workers that are higher than those established in the Law on Occupational Risk Prevention. Celia Martínez Calderón, Director of People in the Airports area, added that “we considered that it was good not only to carry out our activities with optimum standards in terms of health and safety, but also to have them accredited by an independent body. And if it also complied with one of the additional requirements for Aena licences, double objective achieved”.

Iberia Airport Services has risk prevention professionals with extensive experience in the sector, and specifically in handling activities in the different national airports and delegations.

“Our historical presence in airports throughout Spain and this level of professionalism allows us to have risk assessments of all tasks, functions, equipment and facilities,” adds Martínez Calderón. “Operational and regulatory knowledge means that the adoption of preventive measures is appropriate and realistic to the needs observed. In addition to this, we have external collaborators who help us to find technological and innovative solutions,” he concludes.

Iberia Airport Services, leader in the Handling sector

Obtaining this Health and Safety Management certificate, endorsed by AUDELCO, has been directly linked to the ramp handling tenders called by Aena, in which Iberia Airport Services is competing with the aim of winning the licences at 41 airports.

The technical part of these tenders has been built on three verticals: innovation, sustainability and people, and in all three, Iberia Airport Services has submitted a very robust bid. In the people vertical, AENA has included requirements related, above all, to training and occupational health and safety.

About Iberia Airport Services: IBAS is Iberia’s airport division, which is dedicated to serving Iberia’s aircraft and passengers and those of more than 200 airline clients. It attends to passengers throughout their stay at the airport – check-in, boarding, arrivals, transits, incidents, special services… -, assists the aircraft on the ramp – sorting baggage, loading and unloading holds, reloading aircraft, providing tarmac service with its fleet of vehicles… – and dispatches flights. In 2022, it handled more than 88 million passengers, more than 300,000 aircraft and managed nearly 52 million pieces of luggage.

About AUDELCO: AUDELCO is an entity specialised in auditing and certification of management systems, being the first in the field of Occupational Risk Prevention, with definitive Administration Accreditation to carry out legal or regulatory audits of occupational risk prevention systems in accordance with R. D. 39/1997, with a national scope of action. Accredited by ENAC (Entidad Nacional de Acreditación) for the certification of occupational health and safety management systems in accordance with the ISO 45001 standard. It also audits at international level.

Iberia Airport Services, which is currently present at 17 airports, has entered Aena’s handling tenders, with a strong technical commitment.

This is what Ignacio Tovar, director of innovation and digital transformation, and Daniel Esteban, senior manager of control & analytics, explained to elEconomista Movilidad y Transporte. They are two of the main swords of the former Spanish flag carrier and have designed a technical offer in which up to nine different proposals stand out in terms of innovation to work together with the airport manager.

El Economista



On the same day, at the request of the Red Cross, we have attended two very special flights loaded with humanitarian aid to assist the victims of the earthquake in Turkey.

From Barcelona, and thanks to the collaboration of the Red Cross, IAG Cargo and Iberia Airport Services, a Vueling A-319 aircraft took off with 9500 Kilos of aid in its hold (tents and Jerricans), bound for Gaziantep (GZT).


And, from Madrid, a dedicated team served a Turkish Cargo B777-Freighter with 100 tonnes of cargo, bound for Adana-İncirlik Havaüssü Air Base (UAB).