All posts by Clara de la Torre

The Airports Council International-Europe (ACI Europe) has just published the general ranking of airports, with three Spanish airports in the top 15: Madrid-Barajas in 8th place with 24,119,214 passengers. In 11th place, Barcelona-El Prat with 18,814,547 passengers; and in 15th place, Palma de Mallorca with 14,488,144 passengers.
In addition, Palma de Mallorca also stood out in December among the top five for showing the greatest recovery in traffic in its category (Group 1 (+25 M passengers per year)).
Iberia Airport Services maintains a 39% market share at Palma de Mallorca airport, which in 2021 meant more than 16,000 operations between the 41 client companies we serve. This is 30% less activity than in 2019, almost reaching pre-pandemic levels in months such as August and December.
Palma de Mallorca Airport is a seasonal airport whose peak season traditionally begins at Easter, with flights increasing every month until the end of September. At Iberia Airport Services we cope with this seasonality with a discontinuous permanent staff, accustomed to working under enormous pressure for several months.
The pandemic has also put this airport to the test, adding to the seasonal nature of the situation, difficulties such as reincorporating an ERTE workforce that has also had to continually adapt to COVID requirements. Difficulties that have done nothing but make all our employees grow and turn Palma de Mallorca into a safety airport par excellence in which there has been no AOG caused by IBAS during the last two years.
“The fact that no serious incident has been caused to an aircraft in the last two years is a recognition of the effort and awareness of our employees, who have internalised the procedures naturally, thanks to the dedicated Safety team and the extensive knowledge of the commanders of our structure,” acknowledges Jesús García, Quality and Operational Safety Manager. “Thanks to a lot of field work near our ramp, many hours of dedication, briefings, report analysis, feedback, proactive listening, decision making and adaptation of actions, the safety culture has taken hold at all levels, despite the pandemic, and we are proud to see that work well done is paying off.

Kepler never sleeps! This is how categorical the members of the Kepler team are, a project in continuous evolution that, hand in hand with our airports, manages the operations, and all those involved in them, for the dispatch of an aircraft. This week, for the first time in two years, the whole team got back together again in Madrid to prepare the Kepler deployments at the airports of Mallorca, Malaga and Alicante, as well as to continue improving the tool at the airports where it is already in use. The configuration of the planning rules and the training of our agents are key aspects of change management at the airports. The role of the Kepler team consists of parameterising the new tool to the needs of each stopover, leading the training of the agents and accompanying the local team at all times as experts in the tool.
Francisca Carbonell, coordinator of Mallorca Airport and part of the Kepler team, comments that “we have been participating in this project for many months, with many good moments in our backpacks and many lessons learned from the 23 airports where Kepler has already landed. After this week of preparation, we are looking forward to kicking off in Palma”.
José Manuel Arroniz, Chief Agent in Alicante, says that “one of the most enriching tasks of the project for me has been to train so many different colleagues; each team is new and we learn things at each airport. It makes us grow professionally and personally. I have no doubt that the deployment in Malaga and Alicante is going to be a success”.
Check out our website to find out more about Kepler and the value it brings to the Iberia Airport Services operations team and our customers:

Iberia employs 6,023 women. Engineers, maintenance technicians, pilots, flight attendants, administrative staff, check-in and boarding agents… Eight of them talk to El Español’s MagasIN about their careers and equality.
Ana María Zapata is head ramp agent at Iberia Airport Services at Barajas airport. She works in a group where the presence of women is still scarce, only 9% of the workforce.
There are very hard days, in inclement weather, but “my experience at Iberia is very good”.
The most positive thing recently, she says, “has been to see, once again, the quality of the human capital that makes up Iberia’s workforce”. During the pandemic, Iberia converted three of its passenger aircraft into freighters. “Loading aircraft in bulk was a laborious and even tedious job, but we all knew that the company was making an effort to be active and we were proud to be able to lend a hand,” he concludes.

Maria Guilarte is Senior Passenger Service Manager at Madrid airport. An industrial and aeronautical engineer, she has worked in different areas of the company since she joined Iberia in 2008. She recognises that “in Airports I have experienced one of my most intense periods: the most beautiful thing was receiving all those repatriated during the harsh pandemic or, if I think of another type of emotion, Filomena was also very hard, I spent several days at the airport, without setting foot in my house”.

If you want to read these and six other conversations with high-flying women, click here


At Iberia Airport Services, we have always promoted gender equality in the aviation sector, ensuring quality conditions that guarantee the development of each and every one of our employees.
For this reason, 35% of our staff are women. Women in traditionally male positions chosen in fully egalitarian selection processes.
Raquel del Fresno, who has been with Iberia for 25 years, is one of them, a ramp supervisor at Madrid-Barajas airport. As she acknowledges in this interview for, “I still find everything that goes on around an aeroplane incredible. Teamwork is essential to make the flights go ahead”.
Like Raquel, every day we see more and more women working on the runways of our airports, skilfully handling ground equipment, loading or unloading aircraft, leading teams… but, above all, proud of their colleagues who love “the world of aviation”.
In this link you can see the full interview with Raquel.

Iberia is firmly committed to achieving the decarbonisation of air transport and to this end is implementing a whole range of initiatives in all its areas of operation. One of these is the renewal of Iberia Airport Services’ fleet of mobile equipment.
Over the last year we have strengthened our collaboration with the most important manufacturers of ground equipment in our sector (COBUS, ITW, TLD, GUINAULT, CHARLATTE and JBT) to lead tests with electrical equipment from different families (GPU, pushback, gardener, electric tractor, platform) at airports such as Palma de Mallorca, Malaga, Barcelona and Madrid.
The incorporation of this equipment into our fleet means qualitative and quantitative improvements both for climate change and for the user of this equipment.

  •  Emissions, noise and vibrations are reduced to zero, thus achieving a cleaner airport environment.
  •  They are user-friendly and well accepted by users.
  •  They are safer due to their advanced technology.
  •  Their preventive and corrective maintenance is more economical in the long term.
  • They have lithium batteries in many cases, which improves their energy efficiency.

We have also renewed the Management System certified by the ISO 14.001:2015 standard, which demonstrates our commitment to reducing the environmental impact, also of our handling activity. These initiatives are part of the company’s Sustainability Plan, which cuts across all areas. At Iberia Airport Services we work every day to reduce CO2 emissions together with manufacturers, suppliers and institutions such as AENA and to seek optimal solutions that maximise the level of operation we offer our customers, without forgetting the environment.


At Iberia Airport Services we maintain our commitment to quality and the environment and for this reason we have just renewed our ISO 9001 and ISO 14.001 certificates, following the audit carried out by AENOR.
Having certification in both standards guarantees that our handling services meet the quality requirements of our client airlines, minimise the harmful effects on the environment caused by our activity, and ensure continuous improvement in both fields. Furthermore, this certification guarantees compliance with applicable national and international regulations and requirements. The ISO standards were established by the International Organization for Standardization (ISO) at a global level, to respond to the needs of large companies in particular, to establish common requirements that help us to maintain a quality management system in each sector of industry. The ISO 9001 and ISO 14001 standards, updated in 2015, are the best known ISO standards, and have already been adopted by thousands of companies around the world.
More specifically, ISO 9001 helps airport organisations to implement a quality management system in their operations, while ISO 14001 facilitates how to implement an environmental management system.

Translated with (free version)

Coordination is essential for a plane to take off on time and safely. Each team assigned to a flight knows what it has to do and “the dance” around the plane begins between one hour and 45 minutes before the scheduled departure time, depending on the type of plane.
Sara makes sure that this “gear” fits together perfectly: “I have contact with all areas: passengers, load sheets, cabin, fuel, ramp, customers ….. It is a very dynamic and active job. What I like the most is when I drive the mototok (electric pushback)”.
At Iberia Airport Services, our coordinators are prepared to attend to the more than 100 client companies that we serve at our 29 airports with their different load sheet systems, requirements, types of aircraft… In cold, heat, rain and even snow sometimes, they never lose their smile.
Don’t miss this interview in the magasIN of El Español to learn more about this very important job and its protagonist, in a series in which they talk about extraordinary women. Click here

Today we are talking about Tenerife South, the TFS airport was inaugurated on 23 October 1978, with the landing of an Iberia DC-9. It was created as an alternative for landing on the island, in view of the bad weather conditions at Tenerife North (TFN).

Tenerife is one of the Canary Islands’ airports, already in its high season. Why is that? From October to March a large number of German and English tourists arrive on the island, looking for a privileged climate with average temperatures of 22º all year round.

In the ranking of Spanish airports, TFS ranks 7th in terms of passenger numbers (2020 figures). It is currently the alternative airport for TFN and also for the island of Funchal, in the Azores. In addition, due to its geographical position, it is a strategic airport for emergency flights crossing the Atlantic.

At Iberia Airport Services we have a staff of 286 people (a figure that varies depending on the needs and season), to attend to the more than 30 client companies that have chosen us to provide them with any type of service, such as Air Lingus, Aeroflot, Iberia Express, Condor, TUI group, Vueling, Jettime…

Sonia Henríquez is the airport manager of TFS. Since joining Iberia Airport Services in 1994, she has held various positions at the airports of LPA (Gran Canaria) and TFN (Tenerife North), always related to the areas of ramp production and passengers.  She is therefore a great connoisseur of the management involved in doubling the workforce in high season and an expert in meeting the needs and requirements of our customers.

“We have a multi-functional staff, they are proficient in the different operating systems used by the different companies (Resiber, Gonow, Altea…). The ramp, coordination and passage teams share the same facilities, which makes management easier for us. In addition, we also share motivation and commitment to offer the best service”.

Ernesto Díaz, supervisor and flight coordination trainer at TFS, assures that “safety comes first, so it is essential to have all the necessary information about the flight you are going to attend. We have a new operational management tool, Kepler, which provides us with this information in real time. In addition, with the same device we communicate between areas, we receive and update all the necessary data, we make “checklists” on the spot… Digitalisation has undoubtedly allowed us to improve the whole process.

On a trip to Tenerife

Ernesto is, as a good Tenerife native, in love with his island and, above all, with one of its wonders, Mount Teide. “I recommend visiting the Teide National Park at different times of the day; if you go at night you can admire a spectacular starry sky, and if you go at dawn, you can see the rest of the Canary Islands. Choose the time and enjoy the many “guachinches” that are all over the island.

Tenerife! awakens emotions.

The specialised aviation magazine, airline92, has just published a report on the digital transformation of Iberia Airport Services.

Our extensive experience in the sector has allowed us, after an initial adaptation phase following the emergence of COVID-19, to take advantage of the slowdown to consolidate several initiatives that we had launched under our digital transformation project called “Go Up!“, which includes more than 130 process efficiency and sustainability initiatives.

We have explored new ways to accelerate digitalisation by focusing on getting the most out of Microsoft Office 365, and thus developing in-house collaborative tools such as chats via Teams, the use of walkie-talkies, the creation of operational checklists, or the development of a virtual assistant to answer any questions about COVID documentation, all available on a single mobile device.

In addition, we have given a boost to all the projects aimed at the digital transformation of our operations and that bring with them a more environmentally responsible performance.

In this LINK you can read the full article about the digitalisation of “turnaround 3.0” and the high degree of commitment and support of our employees involved in the development of these new tasks, without which it would not have been possible.

From IBAS and all our airports, we would like to share this special video with you and your teams (click on the Xmas card below).

Warments thouhgts and best wishes for a wonderful Christmas and a Happy New Year.