All posts by Nuria Escorihuela

It's a brand new season!

At Barajas airport, for a staff of more than 3,000 people, we have several areas for the rest and refreshment of our employees.

We have just released one of them, which we have adapted and conditioned to the preferences and needs that we have demanded.

And this is the result.

During this year, we will continue to improve these spaces, so that our employees have a cozy space for their refreshment time.

IBAS has just renewed the ISAGO certificate at Madrid-Barajas airport, a further step towards excellence, quality and safety in our services as a handling agent. A recognition of the experience and work of our employees for their involvement, commitment and constant effort.

The ISAGO (IATA Safety Audit for Ground Operations) certificate accredits handling agents that comply with the highest safety standards defined by IATA. ISAGO, as with IOSA (IATA Operational Safety Audit) for the airline, reviews through an exhaustive audit all the operational procedures and processes we carry out, the regulations we have published and many other aspects of the documentation that regulates ground operations, verifying that all of this complies with the regulatory requirements and IATA standards.

To carry out this inspection, once requested by us, IATA appoints a global Audit Organisation, which in turn assigns an audit team to review more than a thousand operational standards spread across the five areas in which we operate:

  • Organisation of the company (SMS, Training, Quality, etc…)
  • Passenger and baggage assistance
  • Aircraft loading and unloading (handling of equipment, wheeling, etc…)
  • Control of aircraft loading and centring
  • Aircraft movement on the ground

On the part of IBAS, all areas related to the operation, both Central Services and Madrid-Barajas Airport Management, coordinated by the Quality and Environment area, have actively collaborated.

At Iberia Airport Services we look for continuous improvements in our processes with the aim of finding solutions in the market that reduce the risk of overexertion injuries (musculoskeletal injuries) in our team.

At BCN airport, we have tested a revolutionary and ingenious system, Losch Easy Load, which is easy to use and also has other advantages such as speeding up the process of loading and unloading the aircraft and reducing damage inside the hold and in baggage handling.

Our director of Madrid-Barajas Airport, Antonio Rodríguez Aranda, participated in the Chongqing-Madrid (“Chongqing-Madrid Route Promotion Event”), invited by one of our customers, Hainan Airlines.

During the event, Antonio thanked Iberia Airport Services for the trust placed in the company and highlighted the excellent relationship between the two, since its first operation began on 28 June 2022. IBAS has provided handling services for its 184 flights during this first year with a punctuality rate of 98.91%.

Thank you Hainan Airlines for trusting us!


For more than 20 years, Peter Pan Holiday Club has been organising holiday trips for young people between the ages of 13 and 22 with special circumstances, such as illness or disability.

The club was founded in 1996 on the initiative of several employees of the Dutch airline Transavia who decided to join forces not only to organise an annual holiday trip to a destination in the Mediterranean Sea but also to offer themselves as volunteers. This year the chosen destination was Palma de Mallorca, and so on 29 September a Transavia Airlines plane landed at the airport with 13 children accompanied by 6 adults.

Making this trip a reality, as with all previous trips, is possible thanks to its sponsors, among others, Transavia – which provides one of its aircraft – and its tour operator partners – who cooperate by finding accommodation. Iberia Airport Services has also joined this cause and has collaborated on a non-profit basis by providing its handling services, both in terms of ramp assistance and passenger service.

As Lorenzo Gayá, senior manager of Aeropuertos Baleares explained, “this is the second time we have collaborated with Peter Pan and on this occasion, there have been 13 children who have not needed any special assistance, although they have been accompanied at all times; we are delighted to be able to contribute our grain of sand”.

Since the start of the Peter Pan Holiday Club, more than 1,000 young people have been able to enjoy an unforgettable holiday that includes visits to water and amusement parks, karaoke, shows, safaris and, of course, beach and sun. As Mattijs ten Brink, general manager of, told us: “For everyone, it feels more like a holiday with good friends. For most people in aviation, flying and travelling are part of their hobbies, but it’s more fun to do it together with people for whom you can do something extra in a difficult moment”.

“Fresh from the oven” we share with you this article published by MagasIN, the magazine of El Español, which accompanied Alba Codesal, supervisor of Passenger Service, Gema García-Nieto, auxiliary services agent (accompaniment of minors), Estefanía Lafuente, coordinator and María Isabel García, auxiliary services agent, for a few hours in their day-to-day work.

All of them with extensive experience in Iberia Airport Services, they perfectly represent each of us who are part of this great team that we are, “silent heroes” telling “the world” what our work consists of and highlighting the “gear” behind each flight. A gear that ensures that our clients trust that everything will go well.

Check out the full article here

The Spanish Women’s National Women’s Football Team has just made history by winning the World Cup.

Iberia Airport Services, together with other areas of the company, participated in the organization, in record time, of the charter flight that took off from Madrid last Friday with destination Sydney so that family, friends and sponsors of the team could cheer and accompany the players, and that returned with all of them, along with the Cup, last Monday.

Such was the expectation generated by the arrival of this flight that we had to manage the transfer in buses on the platform of about 80 journalists, request a remote parking, equipment and luggage management, among other actions.

In addition, the brand new Champions traveled the next day to Ibiza, and we also attended to them at both airports, both on departure and arrival.

Proud of our Spanish Women’s Football Team!

In July 2023, three of the airlines we serve at our Spanish airports were among the 10 most punctual airlines in Europe in their respective categories, according to the ranking prepared by the international consultancy Cirium.

  • 80% of the almost 15,000 flights operated by Iberia arrived on time.
  • 87% of the nearly 4,000 flights operated by Iberia Express arrived at their destination at the scheduled time.
  • And 74% of the more than 21,000 flights operated by Vueling were on time.

Thanks to the efforts and hard work of our 9,000 employees, we have once again achieved an important milestone for three of our major customers, around 41,000 flights on time, which is a great source of pride and recognition of the extraordinary work that each of you do.

Congratulations to the entire Iberia Airport Services team!

In Ronda Iberia July and August our handling colleague at Barajas airport, Martin Seneguis, recommends us to visit places like the Duomo (Milan Cathedral), the Pinacoteca de Brera or the Sempione park in Milan. He also advises us where to have the best views, where to walk, what to eat and what not to miss.

Martín Seneguís Buitis has been an Auxiliary Services Agent at Barajas since 2008. In this edition of the magazine, he recommends his favourite places to enjoy a few days in Milan.

THE BEST VIEWS: It is possible to take a lift or climb 256 steps to the roof of the Duomo, Milan’s grandiose cathedral, to stroll among its Gothic structures and look out over panoramic views of the entire city. Even if you opt for the stairs, it’s well worth the experience.

A WALK: Walk through the Sempione Park, the city’s largest green lung, until you reach the Sforzesco Castle. This fortress, which was built in the 14th century, now houses such interesting cultural centres as the Museum of Ancient Art, the Egyptian Museum, the Museum of Decorative Arts and the Museum of Musical Instruments.

A MUSEUM: The Pinacoteca di Brera, housed in a former palace converted into a museum, exhibits one of the most important art collections in Italy and in the whole of Europe with authentic gems signed by such renowned masters as Rubens, Caravaggio and Raphael.

SHOPPING: Via Monte Napoleone is the city’s quintessential street for luxury boutiques. However, Milan also has a number of vintage shops in the Brera and Borgonuovo neighbourhoods, with more affordable options.

IF YOU COME WITH YOUR FAMILY: Milan’s extensive cultural offerings also extends to children. Its Leonardo da Vinci National Museum of Science and Technology, for example, allows children over the age of 3 to tour the inside of the first submarine made by Italy.

DONT MISS: Visit Milan’s canals, which Leonardo da Vinci himself was involved in improving. Around them, the Navigli district is one of the liveliest to enjoy the terraces and the best atmosphere, especially at sunset.

DELICATESSEN: If you want to try one of the best Italian gelatos, visit Paganelli. This store, which Ugo Paganelli opened in 1930 next to Estación Central, offers flavors such as mascarpone cheese with caramelized figs.

Today we close this chapter knowing the testimonies of:

  • Nicolás Fernández López / GSE Specialist
  • Joaquín Comeche López / Operations Management Manager
  • Guillermo Perea Merediz / Planning Manager

They themselves tell us, in first person, what they highlight about their involvement in the preparation of the offer and what their experience has been.