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It's a brand new season!

At Barajas airport, for a staff of more than 3,000 people, we have several areas for the rest and refreshment of our employees.

We have just released one of them, which we have adapted and conditioned to the preferences and needs that we have demanded.

And this is the result.

During this year, we will continue to improve these spaces, so that our employees have a cozy space for their refreshment time.

IBAS has just renewed the ISAGO certificate at Madrid-Barajas airport, a further step towards excellence, quality and safety in our services as a handling agent. A recognition of the experience and work of our employees for their involvement, commitment and constant effort.

The ISAGO (IATA Safety Audit for Ground Operations) certificate accredits handling agents that comply with the highest safety standards defined by IATA. ISAGO, as with IOSA (IATA Operational Safety Audit) for the airline, reviews through an exhaustive audit all the operational procedures and processes we carry out, the regulations we have published and many other aspects of the documentation that regulates ground operations, verifying that all of this complies with the regulatory requirements and IATA standards.

To carry out this inspection, once requested by us, IATA appoints a global Audit Organisation, which in turn assigns an audit team to review more than a thousand operational standards spread across the five areas in which we operate:

  • Organisation of the company (SMS, Training, Quality, etc…)
  • Passenger and baggage assistance
  • Aircraft loading and unloading (handling of equipment, wheeling, etc…)
  • Control of aircraft loading and centring
  • Aircraft movement on the ground

On the part of IBAS, all areas related to the operation, both Central Services and Madrid-Barajas Airport Management, coordinated by the Quality and Environment area, have actively collaborated.

At Iberia Airport Services we look for continuous improvements in our processes with the aim of finding solutions in the market that reduce the risk of overexertion injuries (musculoskeletal injuries) in our team.

At BCN airport, we have tested a revolutionary and ingenious system, Losch Easy Load, which is easy to use and also has other advantages such as speeding up the process of loading and unloading the aircraft and reducing damage inside the hold and in baggage handling.

Our director of Madrid-Barajas Airport, Antonio Rodríguez Aranda, participated in the Chongqing-Madrid (“Chongqing-Madrid Route Promotion Event”), invited by one of our customers, Hainan Airlines.

During the event, Antonio thanked Iberia Airport Services for the trust placed in the company and highlighted the excellent relationship between the two, since its first operation began on 28 June 2022. IBAS has provided handling services for its 184 flights during this first year with a punctuality rate of 98.91%.

Thank you Hainan Airlines for trusting us!


For more than 20 years, Peter Pan Holiday Club has been organising holiday trips for young people between the ages of 13 and 22 with special circumstances, such as illness or disability.

The club was founded in 1996 on the initiative of several employees of the Dutch airline Transavia who decided to join forces not only to organise an annual holiday trip to a destination in the Mediterranean Sea but also to offer themselves as volunteers. This year the chosen destination was Palma de Mallorca, and so on 29 September a Transavia Airlines plane landed at the airport with 13 children accompanied by 6 adults.

Making this trip a reality, as with all previous trips, is possible thanks to its sponsors, among others, Transavia – which provides one of its aircraft – and its tour operator partners – who cooperate by finding accommodation. Iberia Airport Services has also joined this cause and has collaborated on a non-profit basis by providing its handling services, both in terms of ramp assistance and passenger service.

As Lorenzo Gayá, senior manager of Aeropuertos Baleares explained, “this is the second time we have collaborated with Peter Pan and on this occasion, there have been 13 children who have not needed any special assistance, although they have been accompanied at all times; we are delighted to be able to contribute our grain of sand”.

Since the start of the Peter Pan Holiday Club, more than 1,000 young people have been able to enjoy an unforgettable holiday that includes visits to water and amusement parks, karaoke, shows, safaris and, of course, beach and sun. As Mattijs ten Brink, general manager of, told us: “For everyone, it feels more like a holiday with good friends. For most people in aviation, flying and travelling are part of their hobbies, but it’s more fun to do it together with people for whom you can do something extra in a difficult moment”.

  • The company has just reached an agreement with the Employment Monitoring Committee after three months of intense negotiations.
  • In addition to these, 1,000 more cabin crew contract transformations, a total of 3,500 Iberia workers will see their conditions improved this year.

After more than three months of negotiations, Iberia and the trade union organisations represented on the Employment Monitoring Committee have reached an agreement to transform the contracts of 2,500 workers at the 29 airports where Iberia Airport Services provides handling services.

In Iberia’s entire history, this is the largest number of people to benefit from contract upgrades in a single wave. In 2022, Iberia already converted a further 2,492 contracts, demonstrating Iberia’s commitment to employment stability, the safety of its operations and the quality of service it provides to more than 150 airline customers at Spanish airports.

These 2,500 contract transformations include different situations (from temporary to permanent discontinuous, from permanent discontinuous to permanent part-time, and permanent part-time to permanent full-time), depending on the situation of each airport and the current and future needs. Likewise, all these contract transformations will be carried out over the coming months according to the needs of each employment group in the different work centres.

In addition to these 2,500 transformations in the airport workforce, there are nearly 1,000 contract improvements in the cabin crew collective, which will also be completed in November of this year.

450 transformations were agreed with the signing of the last agreement and were carried out between March and May, and nearly 550 others are being implemented as of this September.

In total, 3,500 Iberia workers will see their conditions improved this year, with the company giving yet another demonstration of its commitment to quality and stability in employment.

According to a report prepared by PwC in 2022, 0.9% of employment in our country is directly or indirectly related to Iberia’s activity:



June, July and August are the busiest months of the year for the tourism sector. Now that we have entered September, Iberia Airport Services takes stock of its activity during the summer season.

José Luis de Luna, Iberia’s Director of Airports, pointed out that “it has been a very good summer, in which we have surpassed last year’s excellent figures. We are also very proud to have contributed once again to the fact that three of the airlines we serve at Spanish airports – Iberia, Iberia Express and Vueling – were among the 10 most punctual in Europe this summer, and that Iberia was the third most punctual airline in the world – as indicated by the international consultancy Cirium”.

From 15 June to 31 August, Iberia Airport Services handled 26 million passengers, 9 per cent more than in 2022; 85,000 flights, representing 6 per cent more activity than in 2022; and handled 15 million pieces of baggage – also 6 per cent more than in 2022.

Children were once again the stars of the holidays, also at Spanish airports. Iberia’s airport division has attended to more than 23,000 unaccompanied minors.

Practically all Spanish airports have increased their activity compared to last year, and some such as Palma de Mallorca, Ibiza, Malaga and Bilbao have exceeded the activity carried out in 2022.

Final stretch for the resolution of handling licences 

AENA will soon announce its decision regarding the award of handling licences to third parties at Spanish airports for the next 7 years.

Iberia Airport Services has bid for the new licences at 41 Spanish airports. To do so, it has submitted a customised proposal for each of the airports, which is based on three basic pillars: innovation, sustainability and people.

Iberia Airport Services has submitted a very competitive technical and economic offer and has committed to achieving net zero emissions by 2025, for which it plans to invest 100 million euros in renewing its 7,000 pieces of equipment and electrifying 80% of its fleet in the coming years.




Beijing Capital Airlines

Company that stopped operating during the pandemic and, with the return of airspace, resumes operation linking the city of Madrid with Hangzhou-Xiasoshan with three weekly flights. The route began on 28 August and is confirmed to last until 28 October.



Shenzhen Airlines

Air China Group company, which operates for the first time between Barcelona and Shenzhen, also with three weekly flights until October.


“Fresh from the oven” we share with you this article published by MagasIN, the magazine of El Español, which accompanied Alba Codesal, supervisor of Passenger Service, Gema García-Nieto, auxiliary services agent (accompaniment of minors), Estefanía Lafuente, coordinator and María Isabel García, auxiliary services agent, for a few hours in their day-to-day work.

All of them with extensive experience in Iberia Airport Services, they perfectly represent each of us who are part of this great team that we are, “silent heroes” telling “the world” what our work consists of and highlighting the “gear” behind each flight. A gear that ensures that our clients trust that everything will go well.

Check out the full article here

The Spanish Women’s National Women’s Football Team has just made history by winning the World Cup.

Iberia Airport Services, together with other areas of the company, participated in the organization, in record time, of the charter flight that took off from Madrid last Friday with destination Sydney so that family, friends and sponsors of the team could cheer and accompany the players, and that returned with all of them, along with the Cup, last Monday.

Such was the expectation generated by the arrival of this flight that we had to manage the transfer in buses on the platform of about 80 journalists, request a remote parking, equipment and luggage management, among other actions.

In addition, the brand new Champions traveled the next day to Ibiza, and we also attended to them at both airports, both on departure and arrival.

Proud of our Spanish Women’s Football Team!