Iberia Airport Services Assisted Some 23 Million Passengers this Summer
Iberia Airport Services (IAS), Iberia’s airport handling unit which serves more than 100 airlines in 29 Spanish airports, racked up 23 million passengers served this summer season. From June through September, IAS attended more than 93,000 aircraft and handled some 16.5 million pieces of luggage, which amounted to 70% of the…
“Safety Talks”: communication with customers and suppliers to improve safety
At Iberia Airport Services, safety is imprinted on our DNA. For our employees it is an attitude, and we have instilled a safety culture  in which communication is the key that drives all our actions: daily operating briefings, awareness campaigns, a monthly newsletter focused specifically on safety, and the novel…
Lots of encouragement to our team in #LaPalma
Since the eruption of the volcano on the island of La Palma, Iberia Airport Services is committed to help and provide the maximum support to all people of La Palma, passengers, airlines and colleagues from the Canary Islands. Therefore, while we wait for the operation re-start, we have maintained our…
Get to know our airports: ALC
ALC airport opened in 1967, growing in number of passengers and in client companies, until becoming one of the most important in Spain. It is one of the busiest in the summer season when we provide our Handling services to more than 20 client companies, including Vueling, Air Algerie, Air…
We continue to help with the distribution of vaccines
Controlling the pandemic is dependent, among other things, on improving the pace of the vaccine rollout. Since last December when the first vaccines reached Spain in aircraft holds, IBAS has been actively involved in arranging their transfer to cargo terminals or transit to other destinations. We are experts in handling all…
Commited to reducing our carbon footprint
As one of a range of initiatives to decarbonise our handling activities, we have recently started trialling an electric GPU at Barcelona airport. The trial is being conducted within the framework of our Sustainability Plan, which defines as one of its main aims the reduction of CO2 emissions. Diesel GPUs are…
TODAY AND TOMORROW: WE ARE READY
According to the latest figures published by the Spanish Association of Airlines (ALA), companies have scheduled a combined total of 787,000 operations for the current peak season. If these plans are fulfilled, that would be 114% more than exactly one year ago when only 367,000 connections with the country were…
NPS: Improving the quality of our services
With the aim of improving our service levels, we are currently conducting surveys based on NPS metrics to learn more about how our customer airlines perceive our services. The project started with the development of a zero phase in BCN with several companies on board. During this phase, we decided to segment…
Made-to measure handling: passenger planes converted into cargo planes
During the first few months of the pandemic, IBAS was dedicated almost exclusively to handling repatriation and medical cargo flights, responding to the need to provide countries with masks and supplies of this type. The cargo was carried in the cabin, adapting the seats with nets and “pouches” like the…
AENOR audit
During the first two weeks of September, AENOR conducted its annual monitoring review at 22 airports where IBAS provides services to ensure that they remain compliant with the ISO 9001 and 14001 certifications. Iberia Airport Services (IBAS) has maintained its commitment to quality and the environment, even doubling its efforts during the current…