Sol de la Macorra, manager of American Airlines in Spain and Portugal, presents the “Customer Cup” to the team at Madrid Barajas airport, which accredits the handling we provide in the ramp area, coordination (with a team of more than 30 coordinators trained for their operations) and UM service as the best in category 1 (which includes stopovers with a volume of 10 flights per day or less) in the first quarter of 2022, among all the international stopovers where American Airlines operates.
This recognition highlights the day-to-day operational excellence with which we serve this strategic customer’s “triple seven” (B-777) aircraft, maintaining the highest levels of quality, efficiency and punctuality on the 35 flights we support each week (1,650 flights annually) from Madrid to Dallas, New York, Miami, Philadelphia and Charlotte.
“Despite the great challenges we are facing every day, we are deeply grateful for the great work being done by each of the people who make up the ramp team that serves our flights and who give the best of themselves to meet these challenges together,” says Sol.
Rubén Menéndez, Companies Support Manager, “We are extremely proud of our teams. Acknowledgements like this are proof of the work and effort we put in every day with each of our client companies as well as the human value and daily communication we demonstrate on each of their flights”.
Thank you all, congratulations Barajas!