Cookies Policy

Entry into force: 25th May 2018.

How do we use cookies and other methods to collect data about the use of websites?

When you use the website www.handling.iberia.es and other online services, such as the mobile app, you agree that we may store and access cookies and IP addresses, as well as other methods, in order to collect data about the use of websites and improve your online experience.

This includes information about the use of the website, the browser type and device from which you access it, and your location in the world (see the section “How do we collect and use geographical information?”

Cookies are small data files that are generated on your computer, smartphone, tablet or any other device when you visit a website. They enable the website owner to store or retrieve certain information about your browsing patterns from the device in question.

For example:

  • Our cookies will remember the language and country you select so that when you visit our website you will see the contents in that language and the departure airports shown will automatically belong to that country.
  • If you have started to make a booking, cookies will enable you to browse to other parts of the website and then go back to your booking.

Below we offer information about the different types of cookies and what they are used for:

  • Types of cookies according to the entity that uses them
    • First-party cookies: These are the ones that are sent to your terminal from www.handling.iberia.es.
    • Third-party cookies: These are the ones that are sent to your terminal from a terminal or domain that is not managed by Iberia but by another entity, which processes the data collected through the cookies. Since it is the third parties that send the cookies, it is their specific conditions and mechanisms that govern how to block and delete them.
  • Types of cookies according to their lifespan on your terminal
    • Session cookies: These are designed to collect and store data while you are visiting a website. They are deleted when you close your browser.
    • Persistent cookies: These are saved on your terminal and the data collected can be accessed and processed for the period of time determined by the entity responsible for them, which may range from a few minutes to several years.
  • Why does IBERIA use cookies? IBERIA uses cookies for the following purposes:
    • Technical aspects: These are the cookies that allow you to browse the website or the platform and use the different options or services offered, such as controlling the traffic and communication of data, identifying the session, accessing restricted access areas, using security elements while browsing or storing contents for the dissemination of videos or audio files and sharing content through social media like Twitter, Facebook, Google+ and YouTube. They may be session or persistent cookies.
    • For example:
      • To balance traffic on the website in order to offer customers a reliable and uninterrupted service.
      • To limit traffic on key parts of the website in order to maintain performance levels.
      • To ensure the correct operation and provision of our services when you have searched for them on other websites.
      • To store your agreement to the website privacy policy, cookie policy and terms of use, without which you would not be able to visit www.handling.iberia.es.

You can allow, block or delete the cookies installed on your device by setting the options on your internet browser, or alternatively by clicking on the settings button at the beginning of this policy.
If you do not allow cookies to be installed on your browser, you may not be able to access certain services and your experience on our website may be less satisfactory.

  • How can I reject or refuse consent for the use of cookies through my browser?
    • You can decline to accept cookies by changing the settings of your internet browser (e.g. Internet Explorer, Chrome or Firefox). Remember, if you block the use of cookies on certain areas of our website, the content may not be accessible or may not function properly.
    • The following links contain details on how to manage or disable cookies on each browser:
    • However, please bear in mind that if you delete your cookies:
      • We won’t know whether you have rejected online behavioural target advertising, so the banners from our third-party advertisers will appear when you visit certain other websites.
      • We won’t be able to automatically recognise whether you have agreed to the website privacy policy, cookie policy and terms of use, so every time you visit the website we will have to ask you to confirm your acceptance and your language and country preferences.
  • How can I decline the use of cookies for online behavioural target advertising?
    • There are numerous sites that can help you to decline the use of cookies for online behavioural target advertising by third-party advertising agencies on behalf of website advertisers.
    • Please remember that if you decline the use of online behavioural target advertising by means of these services:
      • It doesn’t mean that Iberia products and services advertised on our websites will no longer to tailored to your interests.
      • It won’t stop all use of cookies for online behavioural target advertising because it only applies to third-party advertising agencies that have registered to use those services.
      • It doesn’t mean that adverts will no longer appear on this website or any other websites that you visit. However, the adverts you see will be less relevant to your interests.
    • Besides, deleting the cookies on your browser may also remove any preferences you have set to block certain services, so you may have to unsubscribe again.

Lastly, if you have any problems related to the use of cookies on this website, or if you wish to exercise your rights of access, correction, erasure, restriction, opposition and portability, please write to us at oficinaDPO@iberia.es.

IBERIA may disclose your data, for the sole purposes stated in “Why does IBERIA use cookies?, to other companies in the IAG Group, public administrations and other individual or legal bodies that also undertake any of the aforementioned activities and with which the different companies in the IAG Group have entered into partnership agreements. This is the case irrespective of whether or not an operation is formalised and, if applicable, once the contractual relationship has terminated. Likewise, there is no need to inform you every time your data are disclosed for the first time to the aforementioned recipients.

Iberia may modify this Cookie Policy in accordance with regulatory or legislative demands, or to adapt it to the instructions dictated by the Spanish Data Protection Agency. Users will be notified if significant changes are made to this Cookie Policy. By browsing and continuing on our website, you indicate to us that you are consenting to the use of the aforementioned cookies as described in this Cookie Policy.

Name Provider Expiration Category Description
__atuvc Addthis 1 year Technical Used to make sure that the visitor sees the updated count if it shares a page and goes back to it before the caché of times shared count gets updated.
__atuvs Addthis 30 minutes Technical Used to make sure that the visitor sees the updated count if it shares a page and goes back to it before the caché of times shared count gets updated.
_gat Google Universal Analytics 1 minute Technical Used to differentiate between different monitoring objects created in the session and to limit the request percentage.
cookielawinfo-checkbox-necessary Iberia Handling 11 months Technical This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary Iberia Handling 11 months Technical This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
viewed_cookie_policy Iberia Handling 1 year Performance Used to determine if the visitor has accepted the cookies.
wpglobus-language WPGlobus 1 year Performance Used to determine in which language the visitor will visualize the website.
wpglobus-language-old WPGlobus 1 year Performance Used to determine in which language the visitor will visualize the website.
YSC YouTube Never Performance This cookies is set by Youtube and is used to track the views of embedded videos.
_ga Google Analytics 2 years Analytics Used for visitor data calculation, session and campaign, and to monitor the site use for the site analytics report. Cookies store information anonymously and assigns a random generated number to identify unique visitors.
_gid Google Analytics 1 day Analytics Used to store information about how the visitors use the website and helps create an analytics report about the status of the site. Data retrieved includes the number of visitors, their origin, and the visited pages on an anonymous form.
GPS YouTube 30 minutes Analytics This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location.
loc Addthis 1 year Analytics Is a geolocation cookie used to know where the visitors that share the information are located.
uvc Addthis 1 year Analytics Used to detect at what frequency the social exchange Addthis.com service is related with the same visitor.
VISITOR_INFO1_LIVE YouTube 5 months Analytics This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
di2 Addthis 1 year Advertisement This cookie is set by addthis.com on sites that allows sharing on social media. The cookie is used to track user behavior anonymously to generate usage trends to improve relevance to their services and advertising.
IDE Google DoubleClick 2 years Advertisement Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
na_id ShareThis 3 years Advertisement Used to facilitate the exchange of pages/links from this website through various social networks such as Facebook and Twitter.
ouid Addthis 1 year Advertisement Used to share content in social networks such as Facebook and Twitter, and for behavioural advertisement.
uid Addthis 1 year Advertisement Used as social marker.
um Addthis 1 year Advertisement Used as social marker.
vc Addthis 1 year Advertisement This cookie is set by addthis.com on sites that allows sharing on social media.