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Iberia Airport Services is a handling company with more than 85 years of experience, which translates into efficiency, professionalism and safety on the ramp. We invest in technology to guarantee our customers the best service.


The push tractor becomes a key figure in the flight process, pushing the aircraft backwards from the gate so that it can taxi to the runway.

The tugs used by Iberia Airport Services, manufactured by the German company Mototok, are remote-controlled, very compact and run on all-electric batteries. They operate at a speed of 5.4 kilometres per hour.

When the pilots request permission from the control tower to push back from the gate, it is the tractor operator’s turn to confirm that all systems are working properly. He plays a critical role in making sure that there are no vehicles, equipment, personnel or other obstacles behind the aircraft before the push back begins.

Once all are coordinated, the pilot will give the green light and the tractor operator will authorise him to start the aircraft engines. Reversing will begin with the use of a mechanism that grips the aircraft’s nose wheel and lifts it off the runway to guide it. It’s a simple manoeuvre, but without it, no plane would get off the ground.

So the next time you board a plane or look out of the window while you’re waiting for take-off, pay attention to these small but powerful machines, capable of moving passenger planes weighing around eighty tonnes. It’s a fascinating thing to see!


At Iberia Airport Services we have a “Winter Plan”, which will freeze your operations.

Preparation for the de-icing season begins in mid-August, reviewing SAE standards:

  • SAE 6285 which establishes the minimum requirements and methodology to be able to perform de-icing/anti-icing procedures on aircraft on the ground, and to be able to ensure the safe operation of aircraft during ground icing conditions.
  • SAE6286, establishes the minimum criteria for the effective training of airline personnel and Ground Handling Agents to ensure safe ground de-icing/anti-icing operations.
    We provide specific training for each stopover. All IBAS agents are qualified to perform pre and post de-icing inspection, with their DI-L30B training level.

Within the IBAS national network we de-ice at 16 airports, with Madrid standing out with an average of 1,000 to 1,200 de-icing per year.


Baggage handling
We handle 8.6M pieces of baggage in 2019, our qualified staff sort the baggage for safe loading onto aircraft.

BRS/bingo cards.
Reduces lost baggage and locates it instantly, with easy and efficient tracking of baggage throughout its journey from the time it enters to the time it leaves the aircraft.

Ramp baggage transport
Handling baggage in the sorting room, sorting it, preparing it for boarding, and loading and unloading it from the systems designed to take it from the aircraft to the sorting room and vice versa, as well as transporting baggage from the sorting room to the distribution room.

Bulk and ULD loading and unloading
ULD screening
Extra security / custody of special goods

At IBAS we have qualified personnel, with immediate implementation, for your local management.
We offer our clients the possibility of having staff prepared and committed to their needs 24 hours a day, 7 days a week, providing solutions based on our extensive experience, with an agile execution according to the needs of their activity.
How do we do it?
– We maintain direct contact with local authorities (AENA, Security).
– We have direct contact with suppliers (maintenance, cleaning, catering).
– Direct supervision of new procedures, reports, incidents.
– Operational reports (We have online tools for basic activity data, OTP and Quality (miss handling, security, complaints).
– Personalised attention with regular meetings with the Client Company/Handling Agent.
– We supervise the check-in process at the Terminal counters.
– Adaptation of airport management software DIGITAL TRANSFORMATION
– OTP analysis
– Load sheet management
– Personalised attention to flight attendants in the airport area (Facilitating transport to/from the aircraft to the terminal. Guidance of crews to the baggage reclaim area on flight arrival)
– Reception, storage and delivery of aircraft manuals.
– Support to 753 compliance
– Establishment and monitoring of security KPIs.



Cargo and mail handling, no matter how complicated the operation, our experience in cargo handling allows us to provide service solutions tailored to the needs of our customers.
We process documentation and manage cargo for our airline customers from modern CARGO TERMINALS, transporting cargo and mail with the most innovative equipment and state-of-the-art technology (CARGO CONTROL AND STIBA). We offer solutions to the needs of air cargo in the handling of DANGEROUS AND/OR PERISHABLE GOODS.
For all this we have the most modern equipment:-
- Tape
- Bull
- Cargo Trucks
- Platforms

Iberia Airport Services offers its customers maximum flexibility in its services. Our qualified staff will be the first contact with passengers and we are ready to help them start all the formalities of their journey. We know that you entrust us with the illusion of travelling...

On arrival at destination, our staff is still ready to give personalised attention in:

Lost & found (World tracer). In case of lost luggage, we will solve the incident in record time, minimising the incidence.
Transit counter. We will help passengers in transit through any of the airports where we are present.
Global support centre


In aviation we live with the surprise factor and at Iberia Airport Services we are prepared to deal with incidents on arrival. We have the human and technical resources to deal with any adverse circumstance.

· Overbooking
· Cancellations
· Missed connections
· Diverted flights/ground transport
· Inclement weather


At Iberia Airport Services, we have no barriers. We will take on any additional service, we can do it, your needs are our needs.

· VIP/Protocol
· Medical transport
· Inadmitted/deported passengers
· Unaccompanied minors
· Off-airport check-in (port/hotel)