Passenger Services

FLIGHT CHECK-IN & BOARDING

Iberia Airport Services offers its clients maximum flexibility in its services. Our qualified staff will be the first contact with the passengers and we are ready to help them with all their travel arrangements. We know that you entrust us with the illusion of travelling.

 

ARRIVALS & TRANSITS

 

On arrival at the destination, our staff is still ready to give personalised attention in:

  • Lost & found (World tracer). In case of lost luggage, we will solve the incident in record time, minimising the incidence.
  • Transit counter. We will help passengers in transit through any of the airports where we are present.
  • Global support centre

INCIDENTS

In aviation we live with the surprise factor and at Iberia Airport Services we are prepared to deal with incidents on arrival. We have the human and technical resources to deal with any adverse circumstance.

  • Overbooking
  • Cancellations
  • Missed connections
  • Diverted flights/ground transport
  • Inclement weather

 

SPECIAL SERVICES

At Iberia Airport Services, we have no barriers. We can provide any additional service, we can do it, your needs are our needs.

  • VIP/Protocol
  • Medical transport
  • Inadmitted/deported passengers
  • Unaccompanied minors
  • Off-airport check-in (port/hotel)