Passenger Services

Iberia Airport Services offers its customers maximum flexibility in its services. Our qualified staff will be the first contact with passengers and we are ready to help them start all the formalities of their journey. We know that you entrust us with the illusion of travelling...

On arrival at destination, our staff is still ready to give personalised attention in:

Lost & found (World tracer). In case of lost luggage, we will solve the incident in record time, minimising the incidence.
Transit counter. We will help passengers in transit through any of the airports where we are present.
Global support centre


In aviation we live with the surprise factor and at Iberia Airport Services we are prepared to deal with incidents on arrival. We have the human and technical resources to deal with any adverse circumstance.

· Overbooking
· Cancellations
· Missed connections
· Diverted flights/ground transport
· Inclement weather


At Iberia Airport Services, we have no barriers. We will take on any additional service, we can do it, your needs are our needs.

· VIP/Protocol
· Medical transport
· Inadmitted/deported passengers
· Unaccompanied minors
· Off-airport check-in (port/hotel)